US Interstate Van LinesReviews of usinterstatevanlines.com

I had a large long-distance move scheduled with these movers. They gave me low quote of less than 9000 dollars, but once they showed up (that too, a full 2 days and 11 hours late) at 9 at night, the first thing the mover guy did was to look at my stuff and told me that they would need a whole large truck for my stuff and it would cost me $18,000. They already took a "non-refundable" deposit from me, so I had no way to reschedule or go with another mover. The owner of this company is the rudest person I have ever talked to and he wanted to deliver my belongings at midnight, or charge me another $500 fee. This company is a complete scam - you have been warned. And I am very sure all the positive reviews are left by employees of the company and are totally fake.

BE AWARE of this company! When I decided to move with them, they had a very high ranking on google, so I thought, what could go wrong? These reviews must either be fake, or perhaps something changed in the management of this company, because this company is anything but good, and very non-professional! Bottom line: this move cost me extra 600$ above my agreement with US Interstate, and more importantly, a lot of stress, arguments, anxiety and white hair. Don't move with them! We got to an agreement with US Interstate on a price and delivery date. When the driver arrived, he started negotiating the price again, asking for a much higher rate, and this is despite the fact that the actual volume of our stuff was similar to what we agreed. First the mover said he is not part of US interstate, but a different company (EZy move), he said that he doesn't know who is US interstate, and doesn't respect any agreement with them. He started telling me how long of a drive this is, how difficult it is to load/unload everything and asked for more money than what we agreed with US interstate. I insisted, and he was trying to frighten me and my wife by saying that this is peak season and that he can easily just abandon this job and find another job instead if we don't negotiate with him. Then he said that the delivery date would be up to 21 business days. I said this is crazy, as in US interstate I was told that this should take a few days, and at most one week. He said they can do it faster but it will then cost more (even more!). So, on the day of the move, I had to go back and fourth with US interstate on the phone, to try and settle this conflict. To my surprise, US interstate did not take responsibility for what we agreed, and were trying to convince me that the mover is right. This all occurred after the movers already loaded the truck (I was trying to talk to the movers before, but all the time they were saying "don't worry, it'll be alright, we'll take care of you, etc etc."), very late in the evening, around 10pm, when our family (my wife, my two small kids, and I) were already exhausted, so in the end we agreed to negotiate, and paid extra 600$, above the original agreement. The contract was all a mess, and the movers filled it with many errors (later the moving company made corrections and fixed the contract). Also, till the last moment, it wasn't clear when should the things arrive. With all that happened I did not trust this company anymore and wasn't sure whether I am going to get my stuff, or whether this is all a scam. Fortunately, in the end, the stuff was delivered.

THEY WILL NOT TELL YOU THIS! First thing this is NOT A MOVING COMPANY! This is a BROKER! They will have no control over your move once they assign you a mover. They have NO control once your stuff is picked up… I HIGHLY SUGGEST YOU FIND A MOVER THAT YOU CAN WORK DIRECTLY WITH and not USE ANY BROKER (We will see how they handle this complaint) That being said let me explain my experience. I get a call from one of there representatives trying to sell me on their moving company. We go over our inventory and the milage from San Diego to Corpus Christi Texas. We explain that our stuff is at 3 locations. And will need 3 stops. I explain i have an 80” tv that I'm worried about and was one of the reasons we chose a moving company to male sure it was covered by insurance and moved carefully. The representative assures us that it will be taken care of. He says “How low do I have to get it to get you to sign the paper today!” Should’ve been my first red flag right there. I told him 4500 is the most i can spend. He gets it to $4555 we agree…I tell him I think I’m gonna sell a couple of my dressers and we might add an extra couch so let’s adjust the price no it’ll be just fine you can do that when they call you up before the move to verify. They informed me they want 1/3 of the money upfront right then. So we give them a check that they cash immediately. $1518. Hooked me, hook line and sinker right there. A couple months go by before the move and during that time we decide we’re not going all the way to corpus we’re going 150 miles closer to San Antonio. We also eliminate the multiple stops by moving everything to one staging area to help reduce the cost. We sell two dressers a full size captain bed. And one of the coffee tables. However we added a couch. Day before move We get a call from the company to go over the final inventory and explain to them what we had sold and the couch that we added. He informed us that that was going to be 800 more dollars. However we also informed them that we staged everything and we only have one stop now which they charge is $400 for three stops. They would not deduct that, nor did they take a new account they were going 150 miles closer which effects the Gas fee. He refuses to send a truck out until we pay him $400 for the initial $1555 that we sent him so it went up to $1955. Then the movers that got there wanted $2192 because the movers added a 200 Dollar shuttle fee because they can’t bring a 18 wheeler into the neighborhood. Not because they can’t but because they don’t have a license to drive into a neighborhood with an 18 wheeler. So I don’t know why I had to pay $200 for them not having a license $200 that I wasn’t told about, at this point you can’t cancel the move because you’ve already given them a nonrefundable 1555.00 so you’re stuck. The truck pulls up. They start loading our stuff and they tell us that there’s more than. 670 ft.³ which we were allowed. And it it’s gonna be six dollars a cubic foot for everything over that. Even though everything was on the inventory list. We ended up having to leave a bunch of our stuff. Which is upcoming out of deposit because we needed to get on the road and we had to leave it at the apartment the landlord is going to take it out of the deposit for hauling it off. Not to mention we were under the pressure of deciding what to take and what not to take of our possessions. A really messed up situation that could’ve been avoided if I would’ve used a real mover and not a broker. We explain to the driver that we had an 80 inch television we wanted protected he said we can’t protect it unless we wrap it ourselves so we let them wrap it. 85.00 per item Mentioning nothing about insurance which we thought was covered when we talk to the broker. We’re on the road driving across the country and I start reading different things about their insurance and found out they only insure you for $.60 a pound per item so an 80 inch flatscreen television weighs 150 pounds, I realize I got $90 insurance on my 80 inch flatscreen televisions…. So I call the company nothing you can do, in one of those thousands of papers they had you sign was something about the insurance of $.60 a pound per item. Mind you on moving day you’re hustling around trying to get stuff ready dealing with truck drivers getting stuff loaded trying to figure out what’s going and what’s not going because they under estimated The room that we had. the driver saying sign this,nitial hear sign this, sign this initial hear and sign this. The driver says when do you need your stuff there by I say July 10… Our stuff gets here july 18 they won’t move it in until we give them another 2196. Once unload the boxes are all smashed, tv box smashed but luckily works. 2000 more then expected. Never again!!! Left us short on living cash while looking for jobs…$100 Left w/ no income. Even a small refund would help. seriously struggling now.. thank u

Long story short this is their process: 1- they misrepresent themselves as movers 2- charge you (over 4000$ Just to connect you with actual moving company) and make nonsense promises 3- you have to deal with moving company that you could deal yourself without them in between and pay them thousands $ 4- pay for extra surprise charges of that moving company (150$ for each bulky item including ANY furniture) 5- pay the moving company and wait for them to finally send your stuff after weeks They are a fraud and scam company. They represent themselves as moving company that have their own trucks and men while they are brokers and just charge you money to connect you with moving company who has their own policies and charges and once they get money from you they vanish… no customer service, they don’t keep their promises. Told us the move is going to take a week but took over 6 weeks to receive our stuff. Also said they will send 26 foot truck for us and this truck is going directly to our destination , yet this was just a local mover truck and they dropped our stuff in their storage and after a month they put the stuff in 18 wheeler truck to destination. No need to mention all the damage it caused to our stuff

Horrible company and people! More than doubled my parents original estimate and charged an extra $1150 for a second delivery when I spoke to the driver myself on the original date via phone and text. He’s also no where to be found on the storage facilities surveillance cameras. They arrive 6 days later with minimal communication in between. Boxes crushed, ripped open. Ridiculous. See you in court!

Wrong quote Disrespect their clients Unprofessional No customer service No respect to the agreement after shipping. All they care about is to take the deal then you go to heel. You can't take your stuff untill you pay all the extras which could reach more than 100% of the original quote. DON'T DEAL with them and especially VINCE

"Bi%#$ A$$ Mother FU%$^ER" - Alex from US Interstate Vanlines This company is a SCAM. They are not movers so they quote you whatever you want to steal your "nonrefundable" deposit. I received a quote from them for 1405 cuft for 44 items. I later realized that these 44 items would be MUCH more than 1405 cuft (closer to 2300 cuft) and I asked them to "show me your calculations" to get to 1,405 cuft. They refused. Then this coward named Alex called me and said "Nobody stole your money you Bi%#$ A$$ Mother FU%$^ER!!" and then hung up.

My son got a binding estimate from US Interstate Van Lines and 4 days before the move they raised the cost by $2000 AND he found out they just brokered the move to a third part who he had not contract with which broke furniture and lost others. The third party also didn't want to follow the binding estimate (i.e. contract either) Beware these guys are do not honor binding estimates.