Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
39 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
US Foods is an American foodservice distributor. With approximately $24 billion in annual revenue, US Foods was the 10th largest private company in America until its IPO.
US Foods (usfoods.com) has 39 customer reviews on The Fair Hearing, with an average rating of 1.2 out of 5.
Showing 36 reviews with 1 star · Clear filters
they don't even deserve a 1 star avoid dealing with them. lost lots of money cause of the sales rep. when i spoke to his manager and explain all the faulty orders been receiving. he said he will fix one of the issues then i asked to speak with the regional manager they stopped responding to me. it's a big mess dealing with this company
By AL
I will never work with this company ever again! Do yourself a favor and skip them if you don’t want any trouble there are better companies out there for sure
By Chris & Alina C.
I am an OTR driver. I have been sitting at the dock for 4 hours waiting for receiving to get their act together. I was unloaded 3 hours ago, but for some reason it is taking 3+ hours for the crew to break it down and get my paperwork together. Horrible isn't a strong enough term to put on the service here.
By Jonathan H.
I am extremely disappointed in US Foods. As a member of the General Public, in the past I have bought a lot of meats for my own personal use. Now that US Foods has taken over renzie's meat market in Watertown New York, they have discontinued this service to the community. I will avoid US Foods products at all costs at any restaurant. Very disappointed. US Foods said they would be no difference, but there was.
By Kurt W.
Unprofessional US Food and their truck drivers. One of US Foods truck hit my parked car and damaged it. Even though I caught it on a surveillance and informed the person who’s in charge, they didn't take care of their fault. What would you do if your driver ran over a kid? Would you still ignore it and cover your tracks? What kind of management is that you don't fix your problems that your driver causes to the public? I’m a single mom who’s trying to raise a college student. You put me in a hard situation that I have to spend my grocery and rent money to fix my car. Shame on all of you that. Whom I contacted and never got answer. The people who I contacted and got Ignored from Port Orange are; Brian Simmons Mike Fleener I even called The Head quarter - no solution either The truck driver’s name is, Matthew Mumford (Matt, you should find another job that you’re good at it)
By Janan
Terrible company with poor management and unprofessional delivery drivers. Avoid at all cost.
By Wayne W.
They make promises they can not keep—-upper management doesn’t care about what they say—- though only say what you want to hear always in a meeting takes sometimes day for a return call ——have done business with them very disappointing——but on the bright side I know buy from a company that cares so Thk you (note your drivers are great keep me me from leave for a long time an they don’t even work for your company so sad)
By James S.
Delivery is a lousy, was told I was 10 seconds late on approval , this is a consistent problem with deliveries, and if you get what you actually order.... I was just kidding, you rarely ever get what you order. They just out you and add something similar with a much higher cost. SMH ....Sysco is so much better.
By Nyoka F.
