Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
166 reviews
US Food IntoleranceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
US Food Intolerance is listed under Personal Care.
US Food Intolerance (usfoodintolerance.com) has 166 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
Showing 44 reviews with 1 star · Clear filters
I never received the test, I would like my money back please
By Julie
Response from US Food Intolerance· Sep 10, 2024
Hi Julie, As per our website and confirmation emails you would have received we don't send a physical kit for the tests. I can also see my colleague replied to your email last week advising this aswell. Please reply to their email and we can look into resolving this for you.
Did not get my test results in the promised time frame. It has been 6 days from the promised time frame of receiving my test results and I don't have any results. I have emailed customer service twice and other than acknowledging my email, I have had no response. I paid extra for expediated results.
By Michelle S.
Response from US Food Intolerance· Aug 14, 2024
Hi Michelle, Sorry that your results didn't come through, i can see they have been sent to you a couple of times. If they haven't come through then please come back to us via our contact page and i will make sure this is resent again for you.
This company charged me for two kits to be sent to me. So I put in a bad review. They get back to me and say oh we don’t send kits out. We just send results. This is a scam. I should report this to the Better Business Bureau.
By Rick M.
I wanted a refund and I have YET to hear back from anyone
By Rokia K.
Response from US Food Intolerance· Jul 10, 2024
Hi Rokia, My colleague did reply to your email asking for a refund to just clarify a few details but we haven't heard back from you. If you could reply to that email we will happily refund your order.
I never received my report And still waiting for my refund
By Carmen R.
Response from US Food Intolerance· Jul 10, 2024
Hi Carmen, I can see my colleague did email you with your results a week ago. Please check your spam folder incase they have gone into there or let us know if you need them resending again.
I never received the test kit.
By David H.
Response from US Food Intolerance· Jul 10, 2024
Hi David, As per our website and confirmation email we don't send a test kit for the tests. Please contact us via the website and we will be more than happy to help on how to take the test.
Not accurate I had food allergy/intolerance testing done through a local Allergy and Asthma center earlier this year, because I was having reactions to certain foods. There are many discrepancies between this test and that one. Many of the foods (and trees) the Allergy center showed reactions to, this test says no reaction. This test also said my iron levels were normal, but a blood test from my PCP done the same day I mailed the hair samples, shows severe anemia. I should have done more research before ordering this test, as many sources say hair follicle testing is not accurate for testing.
By S. G.
Response from US Food Intolerance· Jun 11, 2024
Sorry that you aren't happy with our test results. We do fully believe in our tests and the results they show but they will not match to any allergy test as we don't look for allergies at all, only intolerances.
Never received my kit
By Heather M.
Response from US Food Intolerance· May 16, 2024
Hi Heather, As per our website and confirmation email we do not send a physical kit for the tests. All instructions are available on the website and email but please feel free to get in touch with our customer service team for any help.
