Excellent support team
Excellent support team. They resolved my issue in no time. The best accessibility widget ever!!
By Sravan
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
546 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
UserWay is the World's Leading Automated Website Accessibility Solution for ADA & WCAG Compliance, providing:- The strongest legal mitigation for ADA accessibility & compliance- Requires only a single line of JavaScript- Trusted by over 700,000 websites- Relied on by 60 million users with disabilities
UserWay Inc. (userway.org) has 546 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
546 approved reviews, newest moderated first
Excellent support team. They resolved my issue in no time. The best accessibility widget ever!!
By Sravan
Quick and helpful support via chat. Thanks Matt for helping me figure out what I was looking for.
By Kadir Y.
I was under a strict deadline to audit a large website, and thanks to Murphy´s Law, several problems cropped up. These problems were resolved quickly by the Userway team allowing me to finish the audit. Thanks Matt and Allon for all your help and understanding.
By Rick A.
So far the experience has been excellent. Fast and good support and. Widget is up and running in our website without any problems.
By Inovar A.
Quick and helpful support through the chat option. Question was answered and issue fixed within minutes.
By Michael K.
My issue was that the toggle to enable the widget on the site kept coming back on automatically. Matt was helpful in turning this off on their end, though I wonder if this issue will present or be easy to reverse without their help in the future.
By Daniel L.
Helpful support!
By Pmark
Allon was very helpful
By LSR