Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
345 reviews
UserlyticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Userlytics is a full featured state of the art user experience research platform with a global participant group of more than 2 million panelists. Since 2009, Userlytics has been helping enterprises and agencies improve the user and customer experience of their websites, apps and prototypes. With a scalable pricing model and a diverse worldwide panel, Userlytics allows brands to run both moderated and unmoderated usability studies with as many or as few participants as they choose. In addition to its testing services, Userlytics offers a variety of optional professional services including senior UX Consultants in both Europe (Madrid) and the U.S. (San Diego & Miami). The team can help clients achieve actionable UX insights, including through the use of our proprietary ULX Score, a benchmarking platform for measuring a 360º view of Appeal, Adequacy, Distinction, Usability, Trust, Performance, Affinity and Appearance.
Userlytics (userlytics.com) has 345 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
345 approved reviews, newest moderated first
don't trust , they send you a questions to answer , after your answering , they said "we are sorry" we don't need your answer or we have enough answers
By Majd al M.
Response from Userlytics· Dec 22, 2022
Hi Majd, we're so sorry you had this experience with us. Thank you for alerting us to the issue with our test invites. Can you send an email to [email protected] with the username and email address you use on Userlytics so that we can look into this? Thank you!
Terrible, I have no words. many notifications no taks available at all. Don't do it guys, I'm deleting my account.
By Justyna T.
Response from Userlytics· Dec 22, 2022
Hi Justyna, we're so sorry you had this experience with us. Thank you for alerting us to the issue with our test invites. If you need any clarifications please reach out to [email protected]. Thank you!
Its quite sad that userlytics is not for Asian countries like Pakistan.They never provide anytest to them. So donot sign up
By Kinza C.
Response from Userlytics· Dec 22, 2022
Hi Kinza, we're so sorry you had this experience with us. Thank you for alerting us to the issue with our test invites. I would like to reassure you that we launch a significant number of tests in the Asian region, including Pakistan. Can you send an email to [email protected] with the username and email address you use on Userlytics so that we can look into your account and invites? Thank you!
it's the fisrtone i try this so . i felling good
By tarek A.
Response from Userlytics· Dec 22, 2022
Hi Tarek, Thank you for your review! We really appreciate your positive feedback and look forward to your participation in future studies. Best, Userlytics team
Unbeliviableee and super earing app for all people simply to work the app try to work is an Not fake original earing app so .net try good luck for all
By sakthivel P.
Response from Userlytics· Dec 22, 2022
Hi Sakthivel, Thank you for your review! We really appreciate your positive feedback and look forward to your participation in future studies. Best, Userlytics team
I'm genuinely shocked, because when I did my first userlytics test, everything went smoothly; it's easy and enjoyable, and customer service is courteous and prompt. I received my payment in less than eight days and am pleased. I'm hoping to get some more tests in the next few days!
By Haytam
Response from Userlytics· Dec 22, 2022
Hi Haytam, Thank you for your review! We really appreciate your positive feedback and look forward to your participation in future studies. Best, Userlytics team
I'd rather call them Userlitits!
By Ian O.
Their customer service/success team is not out to get you. They are there to help you work through issues you are facing and are generally liberal at rewarding you credits for incompatible users, software and technical hiccups. While their own interface would benefit from user testing, when it works, you can get some great insights. Speaking to their interface, you'll have to train your own employees on how to use it. Also, I have yet to encounter a customer who has successfully set up their desktop client and gone through a test.
By Aaron T.
Response from Userlytics· Jan 9, 2024
Thank you for sharing your mixed experience with us. We appreciate your positive remarks about our customer service team and their efforts to address issues promptly. We also take note of your feedback regarding our interface and the challenges some users face in setting up the desktop client. Your insights are valuable, and we are committed to refining our interface and providing better guidance for users. We apologize for any inconvenience and appreciate your patience as we work to enhance our platform.
