Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
345 reviews
UserlyticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Userlytics is a full featured state of the art user experience research platform with a global participant group of more than 2 million panelists. Since 2009, Userlytics has been helping enterprises and agencies improve the user and customer experience of their websites, apps and prototypes. With a scalable pricing model and a diverse worldwide panel, Userlytics allows brands to run both moderated and unmoderated usability studies with as many or as few participants as they choose. In addition to its testing services, Userlytics offers a variety of optional professional services including senior UX Consultants in both Europe (Madrid) and the U.S. (San Diego & Miami). The team can help clients achieve actionable UX insights, including through the use of our proprietary ULX Score, a benchmarking platform for measuring a 360º view of Appeal, Adequacy, Distinction, Usability, Trust, Performance, Affinity and Appearance.
Userlytics (userlytics.com) has 345 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
345 approved reviews, newest moderated first
I’m not going to lie, Userlytics has made me feel appreciated and valued. The staff listened to my concerns about not being paid for a session, reviewed it and made sure I was compensated for the time and effort I put in. Overall, I’m happy with this company. However, the number of available jobs is often low, and it can be difficult to get in touch with customer service.
By Heather S.
Response from Userlytics· Feb 13, 2025
Thank you so much for your kind words Heather!
Bad bad bad. Didnt give money for the review. No proper instructions. I finished the review early, they didn't give money, said that you cannot finish before time ( no proper instructions of that prior to review). They are scam.
By Kibe F.
Response from Userlytics· Feb 13, 2025
Hi Kibe, we're so sorry you had this experience with us. Thank you for alerting us to the issue with our test invites. Can you send an email to [email protected] with the username and email address you use on Userlytics so that we can look into this? Thank you!
Я уже тестировала игры и просматривала видео рекламы и тому подобное это всё с чем мне приходилось сталкиваться
By Нурай
Response from Userlytics· Mar 13, 2025
Спасибо за ваш отзыв! Мы рады, что у вас был опыт с тестированием игр и других материалов. Если у вас есть дополнительные предложения или вопросы, не стесняйтесь обращаться к нашей поддержке. Мы всегда готовы помочь!
Why did you ask for money to subscribe as a member to evaluate?
By Khalid A.
Response from Userlytics· Mar 13, 2025
Thank you for your feedback. At Userlytics, we never ask for payment to join or participate in tests. If you encountered any issues regarding payment or subscription, please reach out to [email protected], and we’ll help resolve it. We value transparency and are committed to providing a fair and honest platform.
i didn't receive my money
By Yousef A.
Response from Userlytics· Mar 13, 2025
We're sorry to hear that you haven't received your payment. Please reach out to us at [email protected], and we’ll help resolve the issue as quickly as possible.
It's a great app
By Osborn R.
Response from Userlytics· Mar 13, 2025
Thank you! We're glad to hear you think it's a great app. We appreciate your support!
Excellent support and prompt with Quick response time.
By Ram
Response from Userlytics· Mar 13, 2025
Thank you for your kind words! We’re glad to hear you had a positive experience with our support team. We’re always here to help!
Good analysis, fair pay, all good
By Suhel A.
Response from Userlytics· Mar 13, 2025
Thank you for your feedback! We're happy to hear that you’re satisfied with the analysis and pay. We appreciate your support!
