Completely unhelpful customer service
I purchased a heavy-duty furniture dolly from US Cargo Control through Amazon. The listing clearly stated “Sold by US Cargo Control”, and their contact information was displayed prominently on the product page. Naturally, I assumed they would handle any customer service issues. When the dolly arrived damaged, I contacted US Cargo Control directly, as any reasonable customer would. I called multiple times and was told someone named Alisha would call me back. However, I was never able to reach her directly—the one time she did call, I missed it, and no follow-up was made. Eventually, I emailed Brad Droste, a Service & Solutions Specialist at US Cargo Control. His response was dismissive and unhelpful from the start. Instead of addressing the issue, he insisted I go to Amazon and claimed they had no responsibility for my purchase. I provided screenshots proving the Amazon listing explicitly stated that US Cargo Control was the seller, yet Brad ignored this and continued deflecting responsibility, hiding behind internal policies that customers aren’t made aware of at the time of purchase. He repeatedly dodged accountability and was more focused on explaining his company’s internal agreements than actually assisting me. This entire experience has been frustrating, but more than that, it’s misleading for other customers. If US Cargo Control doesn’t handle customer support for products sold under their name, they should not list themselves as the seller. Their branding gives the impression they stand behind their products—yet when issues arise, they push customers elsewhere. US Cargo Control needs to be transparent about their policies and train customer service representatives to treat customer concerns seriously instead of dodging responsibility. Customers shouldn’t have to fight through corporate technicalities just to get help. I hope this complaint helps bring attention to their misleading branding and poor customer service so that future customers get help.
By Alex