USA Service DogsReviews of usaservicedogs.org

Response from USA Service Dogs· Jun 22, 2026

Hi there, Thank you for your feedback. We’re sorry to hear that your initial experience with our registration service did not fully meet your expectations. We’d love the opportunity to learn more about your experience and understand what we can do to turn your 2-star rating into a 5-star one. Your feedback is important to us and helps us improve our service. Please feel free to reach out to our team through any of the following channels: • Phone: 888-656-DOGS (3647) • Email: [email protected] • Live Chat: Available through the Help button in the bottom-right corner of our website Our friendly support team is available to answer your questions, assist with existing orders, or help you place a new order during our business hours: • Monday–Friday: 9:00 AM – 8:00 PM EST • Saturday–Sunday: 9:00 AM – 6:00 PM EST Thank you.

Response from USA Service Dogs· Dec 13, 2025

Hello, thank you for your review. We just want to make sure that you meant to leave a 2 star review and not a 5 star review, because based on what you wrote it sounds like you had a positive experience. If not, we'd love to help! Thanks

Response from USA Service Dogs· Nov 3, 2021

Hi Terrence, we are sorry to hear that the sizing got mixed up and we apologize as this is the first time we are hearing this and have not receive any phone call/s or emails regarding this. We have also tried conatcing you on thenumber left onthe registartion( 16092097774 ) and left a message. We will mail out the Small Vest and L leash (this is the largest we have and are for dogs over 20 pounds) as quickly as possible. Please ship all the other item that was ordered incorrectly back to our office. If you need any further assistance, you can reach us at 888-656-DOGS(3647) or by email through [email protected]. Thank you.

Response from USA Service Dogs· Oct 21, 2021

Hi, We are sorry to hear that the vest broke on the first day of using it. We will be more than happy to replace and mail out a replacement for that. Kindly contact us at 888-656-DOGS (3647) with your order number r registration ID number so we can take care of that as quickly as possible. You may also email us at [email protected]. We look forward to hearing from you. Thank you.

Response from USA Service Dogs· Sep 1, 2021

Hi Donna, We are sorry for any confusion but you have already reached out and spoke with one of our phone support staff on 8/24 documenting that you are cancelling everything and to date, we are waiting for the deluxe kit to be shipped back to us. If you want to keep service, you may calll us at 888-656-DOGS (3647). Thank you.

Response from USA Service Dogs· Jul 8, 2021

Hi Wendy, It was great briefly speaking with you and clearing out details of your order. If you need further assistance, you may reach us at 888-656-DOGS (3647), by email at [email protected], or through chat with one of our live representatives by clicking on the help button on the bottom right side of the website.Thank you.