USA Service DogsReviews of usaservicedogs.org

54 Commerce Dr., Farmingdale, New York

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4.8/ 5

Excellent

1,723 reviews

USA Service Dogs4.8Excellent

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About USA Service Dogs

USA Service Dogs assists thousands of people around the country with bringing their service dogs and emotional support animals with them in public, whether their disabilities are readily apparent or not. Putting your service dog in "uniform" with a vest and ID card goes a long way towards eliminating the hassle commonly encountered by those with service dogs.

USA Service Dogs (usaservicedogs.org) has 1,723 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.

Also known as: usaservicedogs.org
Website: usaservicedogs.org
Category: Pet Stores
Location: Farmingdale, New York
Listed on The Fair Hearing: 2026

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May 3, 2026

Well I have some bad news

Well I have some bad news, I contacted the airline because am travelling with my small dog and they told me that they no longer honour emotional support dog to fly on plane for free it has to be a service trained dog so the $160 I spent is of no value to me after the information I received from the airline no fault of yours but that’s where am at with this situation. I thought getting a emotional support dog vest and card I would be able to travel with not having to pay for my pet but it looks like I will have to moving forward till I can get my dog service animal certified.

By Bibi

Response from USA Service Dogs· May 4, 2026

Hi Marisa, We sincerely apologize for the unfortunate situation regarding your recent order. As stated on our website at https://usaservicedogs.org/faq, as of January 2021, the U.S. Department of Transportation has enacted new regulations that no longer categorize emotional support animals as service dogs. Consequently, airlines may now charge standard pet fees for emotional support animals. If you plan to fly with your dog, you will need to have its classification changed to Service Dog or Psychiatric Service Dog. This process requires the dog to undergo specific service dog training and to have a letter from a qualified mental health professional. If you believe that the registration you received does not align with your intentions, please remember that we offer a 30-Day Money-Back Guarantee. If you are not satisfied with your order, please let us know, and we will do our best to resolve the issue. If we are unable to address your concerns, particularly in cases governed by law, we kindly ask that you inform us within 30 days of receiving your items, and we will process a full refund. Please return all items from your order to our office, as a refund cannot be processed until we have received everything. Should you require further assistance, please do not hesitate to reach out to us through the following channels: • Phone: 888-656-DOGS (3647) • Email: [email protected] • Live Chat: Available via the help button on the bottom right side of our website Our supportive team is here to answer your questions, assist with existing orders, or help you place new orders during our regular business hours: • Monday - Friday: 9 AM - 8 PM EST • Weekends: 9 AM - 6 PM EST Thank you for your understanding, and we look forward to assisting you further. Best regards,