Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
356 reviews
USA MedicalSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
USA Medical is your lab-certified partner for organic supplements.At USA Medical, we expertly combine the power of science & nature in our organic CBD Oil and CBG Oil products.Experience deeper sleep, more energy, and total relief from the best that nature offers you at USA Medical!
USA Medical (usamedical.com) has 356 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
356 approved reviews, newest moderated first
I received my package in a very timely fashion that made a difference.
By Barry J.
Response from USA Medical· Jun 17, 2026
Barry, thank you. I’m really glad your first experience was smooth and that the package arrived quickly. That first order matters, and we appreciate you giving us a chance. Email me at [email protected] before your next order and I’ll send over a special thank-you discount. Jake USA Medical
I HAVE ASKING YOU THIS QUESTION AND GETTING NO RESPONSE. IF YOU ARE GIVEN A URINE OR PISS TEST, DOES IT COME BACK POSITIVE FOR THC. LIKE IF YOU GET HURT AT WORK THEY PISS TEST YOU TO SEE IF YOU WERE IMPAIRED RESULTING IN THE INSURANCE BY SAID EMPLOTER NOT P[AYING FOR THE TREATMENT. THAT IS IN IMPORTANT TO KNOW.
By GORDON L. BAUM I.
Response from USA Medical· Jun 17, 2026
Hi Gordon, I’m sorry you asked an important question and did not receive a clear response. That should not have happened. For questions involving THC, CBD/hemp products, and workplace drug testing, the safest answer is that drug testing rules and results can vary, and we cannot guarantee how any specific test will read. If someone is subject to workplace, insurance, probation, DOT, or other required testing, they should be cautious and check directly with the testing administrator, employer policy, or a qualified professional before using hemp/CBD products. Please email me personally at [email protected] or text 323-352-9131 if you still need help with your order or product question. We respond within 24 hours, and I’ll make sure you get a real answer. Jake USA Medical
Updated review: customer service was 5 stars after my initial review of 1 star. They got ahold of me so quickly and replaced my order and have a great sale going on right now too. ALWAYS double check everything as the website is very janky and it still messed up my shipping address this time and I made SURE I entered everything in correctly. Once they get back to you though they are very kind and made sure I was taken care of. I just hope this order comes in correctly and I will continue to be a customer if so. OG Review: The product is decent but not great. Besides that, I tried every avenue to try to get ahold of someone for customer service because they changed my shipping address to my billing address after I placed the order and then could NEVER get ahold of someone to remedy it. Thankfully I had mail forwarding but if you have any problems at all ever you will not get in contact with them.
By Alexis P.
Response from USA Medical· Oct 13, 2025
Hi Alexis, I'm incredibly sorry for your experience with our support team. I will email you directly and make it right with a gift card for your full purchase amount and a free second bottle of the CBG. As for strength, some people need a higher dose, some need a lower. I recommend trying an extra dose in the morning so you can feel the effects more obviously. Jake [email protected]
very very good
By karl M.
Response from USA Medical· Oct 13, 2025
Thank you very much for your review, Karl! Please let me know if I can do anything for you. Jake [email protected]
First, I have ordered from you guys numerous time. When I ordered, I got an email. It says if you have any questions reply to the email or text to the number in the email. I replied to the email and I text the number asking do you have an ETA when my order will arrive? No response. Crickets. I ordered on September 16. You guys took my money I’m still waiting for my order. How long is it going to take? Simple question.
By Suzan S.
Response from USA Medical· Oct 13, 2025
Hi Suzan, I'm incredibly sorry for your experience. The package was delivered! However, I see it was delivered on 10/04, which is terribly late and usually means USPS lost it for a while. I will investigate further, but I will send you an email with a gift card for your full purchase amount and some additional options for compensation for the delay. Jake [email protected]
Did not ship as promised. Unresponsive to multiple texts, requests for assistance.
By MSanders
Response from USA Medical· Oct 13, 2025
Hi MSanders, I'm incredibly sorry for your experience. The package was delivered! However, I see it was delivered on 10/04, which is terribly late and usually means USPS lost it for a while. I will investigate further, but I will send you an email with a gift card for your full purchase amount and some additional options for compensation for the delay. Jake [email protected]
this product has changed my life. My anxiety was at an all time high, and it’s not even like i feel a weird feeling when taking this product, i just feel more like myself without all the extra anxiety.
By kylee D.
Response from USA Medical· Jun 17, 2026
Kylee, thank you for sharing such a personal review. I’m really grateful that our product has become part of your routine and that you feel more like yourself. That means a lot to us. Email me at [email protected] before your next order and I’ll send you a thank-you code. Jake USA Medical
Three weeks ago I placed an order. I was charged for my full order that day. After a week without any product shipping I contacted the company to check the status. No response. I tried again, no response, so I cancelled the order in writing as it had not processed and shipped. Within a day I received a message that my order was in process although several items were on back order. I asked how long would the back order be and received no response. I received no tracking. The product was advertised as ‘2 day air shipping.’ I received 3 products out of many 2.5 WEEKS later. None of my other items were shipped, there is no available tracking. I sent three more emails trying to get this order cancelled and to get a refund. Or get my order- SOMETHING!!!!! I have not gotten what I paid for. No response, no response, no response. At this point I need to call my credit card company and dispute the $363.10 charge. Very very disappointing. I would be happy to send the unopened product that I did receive but when I asked if I should send it back, well…. No Response.
By Nancy S.
Response from USA Medical· Jun 17, 2026
Hi Nancy, I’m really sorry. This is not acceptable. You placed a large order, were charged, did not receive clear shipping information, only received part of what you paid for, and then had to keep emailing without getting a proper response. I understand why this was so disappointing. I’m Jake, and I’d like to personally review this and make it right. Please email me directly at [email protected] or text 323-352-9131 with your order info. If you have not already been refunded for the missing items or the full order, I’ll make sure that is handled. If you’d rather receive the remaining products instead, I’ll review what is available and do what I can to fix it, including sending something extra for the trouble. We respond within 24 hours, and I’ll personally make sure this gets addressed. Jake USA Medical
