USA KiltsReviews of usakilts.com

I have done online order business with them in the past, with no personal interaction at all, and everything seemed to be OK. Tried to do a special order with them and did not find them to be accommodating or helpful in the least. Almost as if they did not want my business. Ohhh well. Never got to speak with owner.

Paid for two day shipping on an item, nearly two months later item has still not arrived. USA Kilts tried to blame the postal service but won’t own up to their shipping mistake which they charged me $25 for. They have failed to re-send item and failed to refund money. They have failed to respond to multiple requests to resolve the matter. They have failed to live up to the customer service guarantee.

I went to this company because they pride themselves all over the internet and YouTube that they are the best in the US when it comes to Kilts and Tartan. So I submitted to them my custom Tartan design to have it made which they sent it to Scotland to be woven. I also submitted them the correct measurements for the Kilt as well. When I received my Kilt and put it on it was way to small. I checked the measurements they had listed and they were incorrect. I called them and they insisted that those were the measurements I sent them. I explained those measurement were not correct. They had my waist way smaller than my hips. Anybody that would have seen the measurements would have noticed that what they had listed didn't look right with what they were seeing and they should have called their customer before making the Kilt to verify the measurements were in fact correct. I was told they could do much about it. I even sent pictures showing the Kilt didn't fit along with a pictures of my wife measuring it while I was trying to wear it. I was told to send the extra fabric and they would make me a new kilt at a discounted price instead of fixing the original one. I know all they had to do was just alter it a bit to fix it but they wouldn't and said they couldn't without damaging the Kilt. I researched a found a person who does Kilt alterations and was trained in Scotland on how to properly make and sew Kilts. I told her my situation and she said she could fix my Kilt. During her examination of the Kilt while doing the alteration she discovered Many many short cuts that were done to make the Kilt. They made even button holes for the straps instead of properly folding and stitching which is the proper way of doing it. She surprised to see how this was done. She suggested that if I was ever to have another one made to go through her or Locharran. It will cost more but in the long run your Kilt will be made correctly. I am very Dissatisfied with USA Kilts and never purchase any from them again. I hope if anyone who reads this to think twice before purchasing anything despite all the 5 star ratings.

The swatch size is too small. All other companies are consistently larger. It means that I didnt get enough tartan for my project. Very disappointed.