Very good customer service
Very good customer service, and an amazingly well fitted jacket
By Giovanni E.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
275 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
USA Jacket is a one stop platform for all those who are looking to buy authentic leather garments that are inspired from Superheroes, Movies, TV Series and Celebrities. We promise to deliver Jackets as per your expectations in very reasonable price on ...
USA Jacket (usajacket.com) has 275 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
275 approved reviews, newest moderated first
Very good customer service, and an amazingly well fitted jacket
By Giovanni E.
Excellent customer service and the jacket I ordered fit perfectly for the Jack Torrance jacket I ordered from them.
By Jarred P.
Excellent Service and Communication when returning an item.
By Alex
Awesome Cad Bane jacket!!! Extremely fast shipping and even nicer customer support (thanks Lisa). Will shop from USAJacket again for sure!!!
By Janne Skip S.
I love my Jacket! It arrived as described and the quality was very impressive for the price. Equally as great, is their customer service - I shop plenty online and this company goes above and beyond to make sure you're satisfied. Honest review and I will definitely shop with them again.
By Peter A.
The Jacket I ordered was too small. When I contacted USAjacket about making an exchange, they returned my email the next day. They made getting the product in the correct size easy for me.
By Mary
The customer service email was a bit slow, it would take a bit too long to return some emails, the only serious issue i had is that the status kept saying "processing" and return emails kept saying "in Process", waited 3 weeks, still the same, then i mentioned canceling my order and gettign a refund, "coincidentally" enough an update shows up and tracking number, the tracking had showed that the jacket had already been shipped 5 days prior and i was not notified about that other than return emails saying "being processed". Bit of a supply and Demand/Shipping issue but that is expected ordering close to Halloween and the popularity of the series.
By Max
Good quality jacket, would definitely reccomend.
By Mr lewis R.