Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
153 reviews
Figured'Art USASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Figured'Art USA stands at the forefront of the paint by numbers, diamond paintings, and DIY arts industry as the premier brand. With a commitment to creativity and innovation, we offer a wide range of artistic experiences for enthusiasts of all skill levels.
Figured'Art USA (usa.figuredart.com) has 153 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
153 approved reviews, newest moderated first
I sincerely appreciate the prompt response and the effort to supply needed information from my recent order so I could get myself some more paint. Very kind and very helpful!
By Betsy M.
Response from Figured'Art USA· Apr 28, 2025
Thank you so much for your lovely feedback, Betsy! It means a lot to us. We appreciate your support and look forward to serving you again.
the customer service is amazing, delivery and attention were prompt and several comments from friends and family believed these pictures to be original art works. I have done 6 customs from photos and 5 general subjects. I have never been disappointed in the end results and the company does all it can to make it successful
By bonnie F.
Response from Figured'Art USA· Apr 28, 2025
Hi Bonnie, thank you so much for your feedback! Providing excellent customer service is our top priority, so we're happy to hear that you're satisfied!
I have several custom made canvases made by Figured’Art and they came out amazing!! I am very pleased with the quality of the canvas and paints! You won’t be disappointed!!
By Sheba
Response from Figured'Art USA· Apr 28, 2025
Thank you so much for your feedback, Sheba! It means a lot to us. We look forward to seeing your work come to life :)
Figured’Art----what a wonderful company. I received a paint by number as a gift and paints were dried up. As I did not know where ordered from, searched web and found Figured’Art, handles that painting. Ordered just the paint and they went absolutely out of their way to communicate with me and provide me with what I was looking for. They are my "go to" for future orders!! Thanks guys.....AWESOME!!!!
By Lydia L.
Response from Figured'Art USA· Apr 28, 2025
Hi Lydia, thank you for your feedback! Happy to hear that our team was able to help. Enjoy your gift!
Lied about the shipping time. Bogus tracking which stays stuck in the same position and never changes. Haven't received product after 10 days and probably never will. No customer service. Another "fake business" involving people who are to lazy to work a real job and resort to scamming people who work for a living.
By Cliff H.
Response from Figured'Art USA· Apr 28, 2025
Hi Cliff, thank you for your feedback. I'm sorry to hear about your experience. We use both local and international warehouses to make sure we can offer a variety of products at competitive prices. In some cases, certain items from an order may only be available in one of our overseas locations. For your order, both items were marked "Shipped from our workshop" We appreciate your feedback and will use this to continue improving our service.
Updated review from 2 to 1 stars. Order never received, customer service never replied to multiple emails, and then I get an automated email requesting I review the items I never received. Overall bad experience on this order. Previous review: Not my first orders from this company, the shipping took a long time for each order, this current order has definitely been my most negative experience so far. Ordered on 11/25 from USA in stock, and received tracking on 11/27. No updates to tracking for over a week and my initial email on 12/6 to customer support was promptly replied to informing me logistics would be investigating and was helpful. A week later, the shipping company determined the package is lost. Since then, I have sent three emails to customer support about the lost package with no reply as of yet about a resolution, not even an automated reply. The products have been reasonably good quality but at this point I'm not sure the cost to risk of non-fulfillment is worth it.
By A.P.
This is a GOOD company to order from! My diamond painting order arrived safely but was missing two of the little packs of drills. My correspondence was received right away and answered. I requested the two missing packs to be sent and they were. Sam and Dean were just the nicest people you ever want to do business with...so kind and courteous to me. I will be ordering more of the beautiful kits this company offers. Thank you so much Sam and Dean!
By Joy R.
About 2 years I placed an order with this company. they sent me a tracking never left the the country it was shipped from. After 3 weeks of watching the shipping progress it went to 3 different cities with in the shipping county then returned to sender scam company and so is trust pilot for removing my original review
By Mark
Response from Figured'Art USA· Nov 14, 2024
I'm sorry to hear about the logistics issues with your past order. After reviewing the order number you mentioned in your other Trustpilot review, our company has already processed a refund. Additionally, our customer service team offered a free product as a gesture of goodwill for the inconvenience. They are currently awaiting your confirmation on the size of the kit so we can proceed with the shipment. To finalize this, please reply to the last email sent on October 21, 2022, or contact our support team directly at [email protected]. Our team is ready to help resolve this for you.
