Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
153 reviews
Figured'Art USASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Figured'Art USA stands at the forefront of the paint by numbers, diamond paintings, and DIY arts industry as the premier brand. With a commitment to creativity and innovation, we offer a wide range of artistic experiences for enthusiasts of all skill levels.
Figured'Art USA (usa.figuredart.com) has 153 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
153 approved reviews, newest moderated first
We wanted to thank The Figured'Art team(communication with Dean) in resolving our order problem promply. To Dean and his team, you demonstrated your "commitment to excellence" Best Regards Renée and Clément
By Figured'ART
Hi Figured’Art. I am a relatively new customer and this is my first experience with paint by number. I love the concept, especially since the choice of models is vast and varied. There is no need to go into detail, but so far I have to say that the customer service is excellent and I have no hesitation in giving a 5 star rating. The only thing I regret is the delivery time which is always around a month. The ordered products always arrive in good condition, but you must always plan well in advance. Best regards, Pierre
By Pierre P.
I ordered a month and a half ago. You order from a site pretending to be from your preferred country and it all just comes from China…what doesn’t anymore really. Thought I was getting g a USA made product. Hopefully it arrives.
By Beckie C.
Response from Figured'Art USA· Mar 21, 2024
Hi Beckie, Thank you for reaching out and sharing your experience with us. Your satisfaction is our top priority, so let's make sure everything is clear regarding your order. I wanted to clarify that items marked with a green label "USA stock" typically arrive within 1-4 days, whereas products labeled with blue are shipped from our workshop. Upon reviewing your order, I noticed that all three items are indeed being shipped from our workshop. However, there's no need to worry! Your shipment has been received by the delivery facility and is on its way to your address. You can easily track the progress of your order in real-time by visiting https://usa.figuredart.com/apps/parcelpanel. If you have any further questions or concerns, please don't hesitate to reach out. Our dedicated customer care team is always here to assist you. You can reach us at [email protected] Warm regards, Leo from Figured'Art ❤️
I have been steady customer for quite a while now and had no problems. Recently however the quality of the paint has gotten quite poor. There is not enough pigment in the paint for good coverage. The paint has become more translucent and I have to go back over areas as much as 3 times to cover the numbers and lines. Because of this I have run out of paint several times and have not been able to finish the picture. Will probably not be ordering again
By marianwiltshireaol.com
Response from Figured'Art USA· Mar 1, 2024
Hi Marian, First of all, allow me to apologize for the underwhelming experience you've recently had with our products. It's truly disappointing to see such a loyal customer of ours receive products that are not up to our standards. What I would love to do is take a closer look at how this happened and try our best to make things better. I went ahead and requested some information from you about your order, so if you can get back to us with more details, I'd love to take a closer look at your case. As you may know, Figured'Art is serving thousands of customers on daily basis, so sometimes slip-ups can happen, but what matters to us is that we investigate all of those slip-ups and try our best to correct them. Thanks for sharing your feedback with us and we're looking forward to making things right. ❤️ Wishing you all the best, Leo from Figured'Art
I had an amazing order experience with Figured Art recently. My customized order came in right on time, packed secured with all the color tool kits. Dean with their support group was diligent in responding to any questions I had. Indeed a good buy. I am now a fan of Figured Art. ❤️🙏
By Maria T R.
Response from Figured'Art USA· Feb 27, 2024
Hi Maria, Thank you for sharing your experience with us. 🤗 I'm super happy to hear about your pleasant experience with our customer support team. We are looking forward to having you back very soon. Until then, enjoy your customized order. 🎨 Regards, Leo from Figured'Art ❤️
My experience was just ok. The biggest issue is shipping time and packaging. It took over 4 weeks to get my kit and I had to reach out to customer service. The packaging was ridiculous with hand taped bubble wrap. The frame is worthless and cheap. The canas product itself is fine - the canvas was nicely rolled and paints were good. Need to work on the packaging and delivery times.
By Jennifer S.
Response from Figured'Art USA· Feb 25, 2024
Hi Jennifer, Thank you for sharing your experience with us. I'm taking this feedback directly to our team and we'll be looking into this and how we can improve our delivery process and packaging. I really appreciate you sharing this feedback with us, as that is the only way we can improve. Hope you have a great rest of your day, and we look forward to hopefully having you back soon. 🤗 All the best, Leo from Figured'Art ❤️
I ordered a custom paint-by-numbers kit and one of the paint pots I received was the wrong color for the color code on the sample picture. I contacted Figured'Art and got a speedy response and confirmation that the correct paint pot is on its way. Very responsive. Exactly how good customer service is supposed to be. Also, I appreciate that I can pay for my purchases securely through PayPal.
By Joan
Response from Figured'Art USA· Feb 18, 2024
Hi Joan, We're super thrilled to hear about your positive experience with us! We hope you're enjoying your paint pots and we're looking forward to having you back very soon. 🤗 Regards, Leo from Figured'Art
Good quality paint kit and fast delivery.
By rabbi S.
Response from Figured'Art USA· Feb 19, 2024
Hi Rabbi, Thanks for choosing Figured'Art! We're happy to hear you're enjoying your paint kit and we're looking forward to having you back very soon. 😀 Regards, Leo from Figured'Art
