TOBBIReviews of us.tobbi.com

Sent a product that had clearly been used: scratches, missing parts, parts bent out of shape, etc. Tried to put it together, nothing worked, no motors, lots of tears. It was for my grandson for the holiday and they kept asking what was missing. When sent them pictures, they wanted me to return it and did nothing to help have it working in time. Finally got them to send return label but too late, ruined his and my holiday.

I bought a tobbi product through the home depot. It was purchased for my baby niece for Christmas 2023. The product was put together fully charged and used 1 time on Christmas day. 3 months later the car was charged fully but would not work at all. I contacted home depot because I purchased a warranty but was told that the item was still covered under the manufacturers warranty. (tobbi website says they give a 1 year manufacturers warranty on items). I received an email back telling me that home depot should have never told me to contact tobbi about a product that I bought from home depot. If the item was manufactured by tobbi why wouldn't I contact them about a manufacturers warranty? Home Depot didn't manufacture the car. Then they tell me that they have no record of my item even though they shipped it to me from their company and I still have the tracking information showing this. This company just seems to be really sketchy at best. When I contacted them by phone they answered like they where just a regular person answering a cell phone not a professional business. Saying that your not responsible for a product because it was sold by home depot is assinign. You built the item and sold it through home depot. You got the money for the item. A manufacturers warranty is a 1 year commitment by the maker of the product to guarantee the product for that time. Why would home depot be responsible to cover an item that they did not manufacture?

Beware. This is a scam company. They asked for my full bank information, balance, everything . When you call the number it connects to Google voice. This is a crappy Chinese dropshipping scam company. The toy ride on truck they sent us was missing 3 wheels, an engine, and a bumper. When I called for a refund they then tried to get my private financial information in order to steal from me. My bank informed me this is a scam. I had to shut down my bank account, get a new debit card, as well as my PayPal account. Very very shady. The scam is they on purpose send you a grossly incomplete product, then if you ask for a refund a florida number will call you and a scammer will start demanding crucial, private financial information. I've had to open a PayPal dispute. When I called to confront them they hung up on me. Look on Amazon and Walmart, you can get better products for less money from them without being scammed. Look at all the reviews of people who were sent an incomplete package. BEWARE!!! See their response. When I emailed them about this, letting them know I was onto them, it's strange how they never asked me what the number was. The thing is, the person who called the day after I left a message by calling the number listed on their website, the scammer who then started sending crypto transactions to my bank to test its viability--that person knew my order number, price, and the item I had ordered. So what are you all trying to say? That someone hacked your answering machine? Funny cause I didn't leave the order number on the answering machine. I think the most simple explanation is usually the correct one. Also guys, I filed a PayPal dispute and this seller tried to get me to close the dispute. FYI that is scammer behavior. They promised me a full refund if I closed the dispute. If you close a PayPal dispute you lose your ability to dispute that transaction in the future. And they know this. They tried to scam me when I went directly to them for a refund. Now that PayPal is involved they're claiming they can't refund me unless I close the dispute. But if they refunded me, PayPal would automatically close the dispute. Guys watch out. Thus is an elaborate scam.

Missing almost everything We went to put the little motorcycle together and unfortunately we waited until the day before my son's birthday. Big mistake because all the all hardware, wheel caps, and charger !!! I am beyond disappointed and upset.

It’s a nightmare trying to get a hold of a human being for support. My orders been stuck in “ label created “ for about 3 days. Horrible experience

This worked fine for about a month and immediately I messaged Tobbi when we started to have issues first it was the battery. It just sucks! They suggested different things to try and we've bought several parts. Nothing has fixed it yet. They just keep telling me to contact a professional to fix it. I paid $300 for a jeep it should not have issues after getting only using it 3 times or so my child was only 2 at the time. I'm not going to shell out more money to have someone fix it when it should last more then a month to begin with. We live in the Midwest and can only use it 4 months out of the year. Come back to spring after it sat in our heated shop all winter and nothing at all after charging. Now they are telling me another part to try. I would have been better off just buying the actual Power Wheels Brand at this point with all my wasted time, money for the jeep plus having to buy additional parts and still my kids jeep isn't working! 🥺

The color received was NOT the color requested. I would like to return this item.

I am dissatisfied with my purchase. The plastic on the seat and steering wheel are cheaply made. I was unable to put screw on wheel and seat adjustment button is stuck. I would not recommend this product.