OVHcloud USReviews of us.ovhcloud.com

Kelsey from OVH made our onboarding experience a breeze! Super fast and clear communication made the process of getting our server stack setup far easier than we anticipated.

Prices are ok, web-based management tools are minimal, selection is mediocre, and support is horrendous. Every time I open a support ticket about some aspect of the platform that is factually broken. It doesn't matter whether it's a cosmetic UI bug (logging in spits a bunch of text at you instead of a heading and a paragraph), poor invoicing that makes cost control difficult (why include UUIDs, that would be stupid), a technical mistake that makes doing work impossible without workarounds (the VNC console for instances doesn't work unless you open it in a new tab), or an architectural design decision that makes it impossible to adhere to best practices (just give your users unlimited control to use object storage!) the support team is dismissive of the issue, lies that it's on the docket and hasn't been pushed to production yet, or is downright hostile. Most recent example was asking that invoices include the UUIDs of resources so people can do cost control. Here are examples of actual comments made by the support tech after I asked them to escalate the feedback: there is also nothing to "escalate" if you review your invoice which I have shared with you, and compare it to your two public cloud projects that you have, you will be able to pin point what instance is what. And after I repeated the request: "Unfortunately there is nothing to escalate, you are refusing to review your invoice and compare to your active services. I have provided you all the facts that you refuse to ignore." And after I repeated the request, again: WHat exactly is it that you are looking for? The invoice clearly says what you have been using. For example: volume.snapshot consumption That is literaly what the product is called. Whatever it is inside he snapshot thats for you to find out. We dont name the item, "Wedding pictures snapshot consumption" why? because we dont have access to your data at all. So you will need todo your own research, open up your own instances and see what you were using them for. At this moment it appears you haven't even opened up the invoice I shared with you, which you can find in your manager as well. At this point I asked that the tech give me the name and contact information for their manager. The ticket has been sitting in Open for three days without another response. If I talked this way to one of my customers at work, I would only be able to do it twice before getting fired. If people like this were removed from their support team, the company would probably be 4 stars since even though their offerings aren't expansive (the global platform that doesn't serve Americans had more) and the management interface isn't great, they are priced well.

Oscar P was the man for me. He solved my issues in a moments notice. I had the minor kinks and he provided the support links I'm in love with Oscar's customer service.

I can't recommend this OVH enough. Adel, a sales specialist, offered exceptional customer service, taking his time to ensure I made the right server choice. His patience and dedication truly exceeded expectations. He even followed up, weeks later when a server I was interested in came available. This level of service is rare today - a refreshing experience. Highly recommended! ⭐⭐⭐⭐⭐

Bob Young, best OVH cloud sales rep! Bob helped me buy my first dedicated machine back around black Friday! When I was looking for a machine he helped me pick out what one would fit my needs, he gave helpful tips and just in general gave very good support onto how things worked when I got the machine! I would now like to talk about the experience with the service. Honestly been smoot sailing. Have not had any issues at all. I was alerted of a possible attack onto my server I opened a support ticket and tech was able to help me and analysis what went on! Very well. I would recommend to anyone if you are looking for a good place to buy machines, vps, etc. Even tho they may be pricy compared to other providers I feel like it def is worth it. Also you may be lucky and get it on a big sale. Like I did.

My experience with OVHcloud's customer service has been nothing short of exceptional. Their team has consistently demonstrated a high level of responsiveness, addressing my inquiries and concerns with impressive speed and efficiency. Their commitment to customer satisfaction is evident in every interaction, making my overall experience with them truly remarkable.

Our onboarding process with this company was a bit hectic. We were unfamiliar with their process, and for the service we purchased, the documentation on the website was a bit confusing. Our Sales Rep went waaaaaay over and above to help us get through their customer dashboard, helped us with getting an IP block configured, and raised our issue to senior management when their process was found to be inaccurate. We were given the VIP treatment, without being a VIP purchaser. If you have a need for dedicated servers, or cloud computing platform, I highly recommend OVHCloud. Contact Mr. Bob Young, and I can guarantee you will have a professional, pleasant, and as close to a perfect sales experience as possible. I have over 25 years experience working with IT vendors. OVHCloud is a class act in a very flooded IT Services space.

By far the best service you can get in PAAS / IAAS cloud [with the exception of the chasm between US and non US customers]!