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I needed some assistance with a customer service representative and Laura helped me in a minute and half. My time was not wasted and she knew what she was doing. Thanks Laura
By Thomas A.
Wednesday, November 4, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
532 reviews
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Here are Bilt Labs ( Formerly URthotics.com) we provide premium custom orthotic insoles for individuals, doctors, chiropractors and other specialist nationwide. As a small business located here in the US with over 25 years of custom orthotic experience, we understand the importance of excellent customer service and quality orthotics. Whether you have Plantar Fasciitis, Flat Feet, High Arches or other foot pain, our team is well versed in creating insoles to help improve your foot health. Our orthotics are all medical grade and each pair is overseen by our double board certified Podiatrist and made from the molds of your feet for your specific needs.For any questions feel free to visit:www.biltlabs.com or @ 888-506-7846
Bilt Labs | Custom Orthotic Insoles (urthotics.com) has 532 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
532 approved reviews, newest moderated first
I needed some assistance with a customer service representative and Laura helped me in a minute and half. My time was not wasted and she knew what she was doing. Thanks Laura
By Thomas A.
On my second try, Bilt Labs got me to send photos and measurements from old orthotics made by another provider and went many rounds of discussion with me to understand my needs. The first time around with Bilt Labs I was not satisfied, and they offered a refund but I opted instead to keep those orthotics and just glue them into a pair of sandals that would not be heavily walked in. A year later I tried again and they got it right. Correspondence with Laura was prompt and effective.
By CJ
Achilles & Post Tib relief Bilt labs produced a great insole for a very affordable price. After trying out 1 pair I got an extra 4 pairs so I don't have to move between shoes. At the same time I had a custom made cork insole fitted locally. After trying both I slightly prefer the Bilt Labs, plus they are way more convinient and 1/4 the cost per insole. The insoles reduced my achilles and post tib pain by ~30%.
By John B.
I couldn’t be happier with my experience in working with Bilt Labs. Their customer service is second to none and the orthotics themselves are fantastic. No more foot pain here. Thanks!
By Benjamin R.
I am VERY impressed with the customer service provided by this company. I had an issue that was resolved so quickly and politely, I really felt like they want my orthotics to really work for me, not like they just want my money! Will definitely use again!
By Melissa
I purchased 3pairs of these inserts about a year ago. They did provide relief from my plantar fasciitis after a fairly short while. I’ve also been doing achiles tendon stretches and the pain I had hasn’t come back, so good results!
By mike M.
Have not been disappointed by Built Labs. Custom orthotics that work and have made my feet stop hurting. Can't ask for anything more than that! Great company with a great product. Get yours today, don't wait. Completely worth it!!
By Bill F.
I like fact that they ask about specific areas of your feet you have pain or discomfort in and they are custom made for your feet. I recently ordered 3 more pairs… and someone called to check to make sure it was a reorder and not for a new patient, I thought that was great, and they were very friendly.
By Anna