Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
99 reviews
Urban E BikesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Urban E Bikes is an online electric bicycle store with many different e-bike brands and styles to choose from - we believe, there's a bike for everyone and this is your choice for an active lifestyle.
Urban E Bikes (urban-ebikes.com) has 99 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 71 reviews with 5 stars · Clear filters
Kris has been very helpful in responding to any questions in a timely manner and just a joy to work with. Because of their great service I just placed an order for my second emoji caddy pro trike
By Sharon B.
Response from Urban E Bikes· May 15, 2021
Thank you for the kind words, Sharon, it's been a pleasure to work with you!!
communication and follow through on promises perfect
By Steve R.
Response from Urban E Bikes· May 7, 2021
Thank you, Steve, we hope you enjoy your new e-bike!!
Box arrived from FedEx damaged, six days later than FedEx tracking indicated, and missing the SEAT. Contacted eBikes and long story short, they sent me a matching seat that I received a few days ago. Not a perfect match of course, but they did all they could to fix the problem FedEx caused. Also, I’ve seen countless customers’ comments on how many months (yes months) it’s taking for Sixthreezero to get bikes to them. EBikes was a great alternative as a seller of the bike I wanted, took less than two weeks to get it. Caveat- if you can get insurance on your delivery, DO. Those delivery guys don’t care at all how your box looks when it gets there. I was home when mine came, and watched the dude drag it off a pile of boxes on its side... box clearly said FRAGILE, and KEEP UPRIGHT.
By Jill H.
Response from Urban E Bikes· May 7, 2021
Hi Jill! Thank you for your review. We are currently doing our best getting the missing seat to you as soon as possible, unfortunately once we ship the bike out it is pretty much out of our hands (literally) - this time FedEx messed it up big time and didn't handle the package with care, as well as ran into delays and we sincerely apologize for the inconvenience this has caused, this is not the customer care we're striving for. I assure you we're doing everything we can to fix this as soon as possible. Thank you for your understanding!
Great service from Mike who is always helpful and professional.
By Bruno R.
Response from Urban E Bikes· May 7, 2021
Thank you, Bruno!!
I ordered the Delfast Top 3.0 after Kris was able to answer several questions I had about the bike itself and policies of the website. Thanks again to Kris for always helping by chat, phone and email in a timely manner! Had a few delays with shipping which seems normal during the pandemic across multiple industries. About 18 days from order to delivery. Overall I rate the bike 9/10. It has 5 assist modes and with just using the throttle on levels 3 - 4 (25 - 30mph) I was able to get 90 miles out of a single charge! Amazing for an electric bike. Only real downside is the alarm built into the bike. I understand the need for an alarm, but it cannot be turned off/disabled and it beeps very loudly every time the bike is turned off or on. Very happy with the bike and the dual suspension makes a huge difference vs other electric bikes I have ridden in the past.
By Jason
Response from Urban E Bikes· Apr 29, 2021
Thank you so much, Jason, for the kind words, means the world to us! Let me know if there's anything else I can help you with! (I'll see what can be done about the alarm)
Could not ask for a better place to do business. Friendly and knowledgeable. Did everything possible to make sure we got the best bikes for us.
By Phil M.
Response from Urban E Bikes· Apr 23, 2021
Thank you, Phil, we appreciate the kind words!
Thank you for working with me to get the right bike in a timely manner. My wife is trying to get used to the trike since it rides differently, but she's enjoying it.
By Mark F.
Response from Urban E Bikes· Apr 23, 2021
Thank you, Mark!!
This review is of an experience I had with Urban eBikes. It is hard when I receive a product that doesn't work out. In this case, it was my fault. Urban-eBikes was TOTALLY supportive along the journey of decision, purchase, test, and sadly the need to return. The eBike was of excellent quality. It fit my body well. For most folks, I think it would be ideal. But I needed to disassemble and re-package and arrange for shipping. Kris, my contact, helped all along the way. Kind, supportive and helpful. Perhaps customer service is challenged most when they know the product is comming back. But I could not ask for better service. Thank you Kris & Urban eBikes. Pete A
By Peter A.
Response from Urban E Bikes· Jan 28, 2021
Thank you, Pete, for the kind words and I'm sorry the bike did not work out for you!
