UpticsReviews of uptics.io

Response from Uptics· Nov 12, 2024

Hi Oliver, we're sorry to hear about your experience and any frustration you've felt. We’d like to clarify that we offer a secure password reset option to help users regain access if they have trouble logging in. Once logged in, you can manage your subscription and cancel directly within the app. If there’s ever an issue with charges or access, our support team is always here to help, and we’re happy to process refunds when needed. Please reach out to our support team at [email protected] so we can assist you promptly with this matter.

Response from Uptics· Nov 12, 2024

Hi Feronica, we apologize for the inconvenience you experienced with the email threading and follow-up settings. We had implemented a significant software upgrade aimed at improving the platform, but we understand this has led to some unexpected issues in a few fringe scenarios, including what you've mentioned. We've had no other reports of this issue and are always working hard to ensure smoother functionality and eliminate any issues. Our support team is committed to resolving issues as quickly as possible, and we appreciate your patience and feedback. Please reach out to [email protected] if you'd like further assistance. Thank you for sharing your experience.

Response from Uptics· Mar 5, 2024

Hi Jason, we're very sorry if you had a bad experience with Uptics. We've searched our system and can't find a record of a Jason Chung being billed or having a cancellation request. But perhaps you're using an account under another name...? Our cancellation process takes 1 min and is directly inside the application in Settings > Plan & Billing In any event, we are happy to resolve this issue quickly if you can provide us some clarity by emailing [email protected]. Thank you

Response from Uptics· Apr 7, 2023

Hi Patrick, I'm sorry for your experience and for our lack of clarity communicating the changes at the time of our infrastructure updates. Now that it's been a while, I hope over the past year, we've been able to earn your trust back and you've gotten to see our true ethics and morals. Since the update, I'm happy to report we've had no negative impacts to our 500+ early adopter customers from the changes we made in the best interest of our customers. I understand at the time of the announcements, there were a lot of questions and back and forth over some of the specifics, and we could have handled that communication better, but I truly believe this has been a net positive for all. If you haven't used Uptics recently, I encourage you to do so. And I hope you can find it in your heart to update this review. Thank you, -Patrick

Response from Uptics· Apr 7, 2023

Hi Marcus, I'm sorry for your experience and for our lack of clarity communicating the changes at the time of our infrastructure updates. Now that it's been a while, I hope over the past year, we've been able to earn your trust back and you've gotten to see our true ethics and morals. Since the update, I'm happy to report we've had no negative impacts to our 500+ early adopter customers from the changes we made in the best interest of our customers. I understand at the time of the announcements, there were a lot of questions and back and forth over some of the specifics, and we could have handled that communication better, but I truly believe this has been a net positive for all. If you haven't used Uptics recently, I encourage you to do so. And I hope you can find it in your heart to update this review. Thank you, -Patrick