Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
Upstep Custom OrthoticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
Magnificent and excellence customer service. I will come back for your product. Thank you do much
By Miguel R.
Response from Upstep Custom Orthotics· Oct 19, 2025
We’re so glad our customer service team made a difference! Enjoy your Upstep experience.
Mary was knowledgeable and extremely helpful
By michael
Response from Upstep Custom Orthotics· Oct 19, 2025
We’re so glad our customer service team made a difference! Enjoy your Upstep experience.
Custom orthotics really make a difference over off the shelf orthotics. UpStep makes a really high-quality orthotic, custom to my foot, after having off the shelf orthotics for years, I will never go back. Additionally, UpStep has great customer service. They needed to make some adjustments to my orthotic, which they happily did, and expedited it. Customer for life, great company.
By Daniel
Response from Upstep Custom Orthotics· Sep 29, 2025
Amazing to hear! 🎉 We love knowing that your Upstep orthotics are providing the comfort and support you were looking for. Thanks for being part of the Upstep family!
Customer service was very good but the orthotic itself was not even close to correct. I expected it to be built much better than it was. For one the heal and arch should be at least a little rigid, but the whole orthotic is made out of foam. Also, I needed metatarsal support and what was delivered was so bad, I had to laugh. It looked like a kid built it. It was worth a shot, but in the end I just threw away $200 plus dollars. UPDATE: The company did reach out to me, ask me to send a photo and that they offered a free remake. But I said no thank you. In my opinion, the orthotics were so poorly made I have no confidence a second try would be anything more than another waste of time and energy. So they are already in the trash.
By b
Response from Upstep Custom Orthotics· Sep 29, 2025
Thank you for sharing your feedback. We’re truly sorry to hear that your orthotics did not meet your expectations. Each pair is custom-made by podiatrists, and it’s important to us that every customer feels supported and comfortable with their order. We’d really like the chance to review your specific case and see how we can make this right. Could you please send us your order details? Our team will personally look into it and discuss the best solution with you. Your satisfaction is very important to us, and we appreciate you giving us the opportunity to resolve this.
Mary was very helpful in getting me the information I needed. She was able to find my confirmation number quickly and even updated me herself when I could expect my new insoles to arrive. Thank you so much Mary!
By Jason S.
Response from Upstep Custom Orthotics· Sep 29, 2025
Thanks for the love! 💙 Our customer service team works hard to provide the best experience possible-we’re so happy it showed!
I love these insoles! As an avid backpacker/hiker, I hike over 2,000 miles a year. I can do this by using Upstep Customized Shoe Insoles! They reduce fatigue and discomfort. Upstep's customer service is excellent too! They get back to you very quickly, are respectful and efficient. Very happy with my insoles and with this company!
By Backpacker
Response from Upstep Custom Orthotics· Sep 29, 2025
We’re thrilled to hear you’re loving the comfort of your Upstep orthotics! 😊 Your feedback reminds us why we do what we do. thank you for sharing your experience!
Upstep Custom Orthotics is an excellent product with a great fit and finish. I felt the proper support for my feet immediately. I will definitely be buying more pairs to put in my other shoes.
By James A.
Response from Upstep Custom Orthotics· Sep 29, 2025
We’re thrilled to hear you’re loving the comfort of your Upstep orthotics! 😊 Your feedback reminds us why we do what we do. thank you for sharing your experience!
Submitted a request for an itemized for FSA account, expected to wait days or weeks. Your team emailed me back within minutes!
By Garred
Response from Upstep Custom Orthotics· Sep 29, 2025
Thank you so much for your kind words! 😊 We're thrilled to hear that you had a great experience with our customer service team. We’re always here for you if you need anything in the future!
