Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
Upstep Custom OrthoticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
These inserts didn't work out as expected. We ordered insoles for my daughter who is a serious runner. They hurt her feet so we asked for a different set. Those hurt her feet too, so we gave up.
By Runner
Response from Upstep Custom Orthotics· Jan 27, 2021
Hello, we would like to discuss this matter further. Please email us at [email protected].
oh my goodness, i was so concerned with my foot pain. I walk the golf course and suffered until i got these orthotics. Frankly, I'm not sure what to attribute it to. Am I better because I kept gaining foot strength or because of the orthotics? Whatever, I'm better. They also had great customer service as i was previously so upset with my feet and had a number of questions. I'd recommend these orthotics to anyone. Great product, Great company
By Eric
Response from Upstep Custom Orthotics· Jan 27, 2021
Wow! Thank you so much for your feedback!
Ordered and sent back foot form in June, it is now Sept 23rd and still no insoles delivered and ZERO contact. They don’t answer emails either. It’s a scam!!
By Jennifer A.
45 later still no order or communications from the company....useless business from an amateur
By Freedom isn't F.
I understand that Upstep seems like a much more convenient and affordable option rather than visiting a podiatrist for custom inserts - but it's worth it to see a real Doctor. A doctor will actually build you an orthotic that will take in consideration so much more: you gait, back issues, details regarding your arch. Upstep offers a poor and cheap product - the mold making process does very little to capture any details and imbalances. The imprints are pathetic and the insoles they send you are pretty generic. Plus the customer service from Upstep is awful. If you try to contact them for your refund, they will ignore you phone calls and mislead you.
By Greg
Pretty terrible customer service. Writing a review in the hopes someone follows up because they've ignored my emails and chat messages. Tried calling too but the lines always busy.
By Sam H.
I was a little skeptical at first,but I bought my inserts about 8 months ago,these are the most comfortable inserts,I have worn,better than the doctor I saw in office,about 3 years ago for custom inserts,also cheaper My feet feel great with ustep inserts,I'm very happy,thank you ustep
By Dwayne M.
Amazing service! Would definitely order from them again! I told them that I’m going for a trip in 10 days and I wanted to get the insoles before that, I received my insoles in 8 days which is absolutely incredible since it takes more than two weeks to make custom insoles when i order them through my doctor’s office.
By K D.
