Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
Upstep Custom OrthoticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
Seemed to be straight forward and thorough, anxious now to see the end product.
By Stephen G L.
Response from Upstep Custom Orthotics· Nov 28, 2022
We often hear how thorough we are, and we take that as a great compliment. Thank you for choosing Upstep! We are just as anxious to ship them to you as you are to receive them!
I had the benefit of having gone to a Podiatrist before I ordered my insoles, so it was fairly easy. Take your time when ordering, and start with a new pair of your favorite shoes when you get them if you can.
By Roger E.
Response from Upstep Custom Orthotics· Nov 28, 2022
Great advice!! New shoes really do pair well with a new pair of orthotics!! Thank you for your feedback!!
With the upstep insert I no longer have to wear an ankle brace or ice my ankle after workouts. They stabilize my ankle by keeping my arch from collapsing. I can reach my step goals each day without pain!
By Anita G.
Response from Upstep Custom Orthotics· Nov 29, 2022
What an achievement!! Not only for us but for you as well! You finally found the answer to your pain!! We are glad we can be there for you.
Easy to do. The price is right
By customer
Response from Upstep Custom Orthotics· Nov 29, 2022
Thank you for letting us know our website is user-friendly! We like to think so too!!
To soon to comment have not reCived the product!
By Edwin C.
Response from Upstep Custom Orthotics· Nov 29, 2022
We can't wait for you to receive your new custom orthotics being finely crafted by one of the top Podiatrists in the U.K. Our design team is highly trained with months and months of extensive training! We know you will love your new orthotics! Thank you for choosing Upstep!
I was not able to upload the photographs requested so that I could complete my purchase with the required information. Also, there was no way to edit my shopping cart, and I changed my mind about the color of the insoles that I was ordering but I couldn’t change it.
By customer
Response from Upstep Custom Orthotics· Nov 27, 2022
Hello. We are very sorry you found the ordering process frustrating. Your feedback about being able to change the color is appreciated and will be passed along to the correct department. If you would like to change the color you chose, please contact [email protected], and one of our representatives will be happy to do so for you.
Easy to order
By customer
Response from Upstep Custom Orthotics· Nov 27, 2022
Great to hear! Appreciate your feedback!!
Haven't got the inserts yet but they are definitely detailed and informative through all of this. So far....
By Curtis
Response from Upstep Custom Orthotics· Nov 27, 2022
Thank you for appreciating how thorough we are! We want only the best for you!! Thank you for choosing the best custom orthotic company you will find!
