Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
Upstep Custom OrthoticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
The online chat representative was very courteous and able to answer every question I had.
By Jerry S.
Response from Upstep Custom Orthotics· Dec 2, 2022
We wouldnt have it any other way! Positive vibes only here at Upstep!
I'll give a better rating after I receive the orthotics. As for ordering, it would be nice if it said upfront that you wanted a picture of my shoes - so now I need to take a picture and upload it to my computer? (& which shoes? I have numerous pairs for inside and outside use). . . . .
By Steve
Response from Upstep Custom Orthotics· Dec 6, 2022
We would not be able to grow and develop without feedback like yours! Thank you for taking the time to share your thoughts!
I was grateful for the help negotiating the website. Thanks to the first helper who liked my name and started me on the right track and the man who steered me through the process. Sorry-can't remember their names.
By customerMarycloe P.
Response from Upstep Custom Orthotics· Dec 2, 2022
Thank you for your kind review! You do have a special unique name! We appreciate your feedback!
polite and did the job quickly
By Mallory C.
Response from Upstep Custom Orthotics· Dec 6, 2022
Thank you for letting us and the community know about your fantastic experience with us! We look forward to designing your new custom orthotics!
Upstep is great! Love the product, and the service is fast and top-notch. My feet thank you.
By Dave
Response from Upstep Custom Orthotics· Dec 2, 2022
Thank you for choosing us for your custom orthotic needs! We’re glad to hear that you were satisfied with your experience! We look forward to welcoming you back in the near future
Great communication. Clear and concise resolution.
By Nope
Response from Upstep Custom Orthotics· Dec 2, 2022
That is what we love to hear!! Thank you!!
Samantha was able to help me get photos to them to make the best fitting orthotics for me. She was patient and helpful.
By Czarinab
Response from Upstep Custom Orthotics· Dec 2, 2022
A 5-star rating is one of the highest honors a business can receive. It’s reviews like these that make us proud to serve customers! You make it all worth it. Thanks for your review!
Mary was very quick to respond and solve my problem.
By Francisco C.
Response from Upstep Custom Orthotics· Dec 2, 2022
Hello! Thanks so much for your 5-star review! We’re glad to hear about your positive experience with Mary! We appreciate you!
