I have three pairs of them from you and…
I have three pairs of them from you and they are working great.
By Rick R.
Response from Upstep Custom Orthotics· Jan 13, 2023
Thank you for your feedback and for staying loyal to the Upstep community!
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
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#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
I have three pairs of them from you and they are working great.
By Rick R.
Response from Upstep Custom Orthotics· Jan 13, 2023
Thank you for your feedback and for staying loyal to the Upstep community!
Good order. Thanks.
By Monte W.
Response from Upstep Custom Orthotics· Jan 13, 2023
You are so very welcome!
Friendly, knowledgeable, & helpful service.
By Dirk
Response from Upstep Custom Orthotics· Jan 12, 2023
Thank you for providing your experience. We really appreciate hearing how we did from our customers.
On my initial order it was $99 for a second pair. After I ordered I change my mind and wanted a second pair. The charge was now going to be $107
By Mark T.
Response from Upstep Custom Orthotics· Jan 12, 2023
Hello, Mark. There may have been a miscommunication. We will look into this and reimburse you for the difference. Thank you for letting us know. We certainly will not have our customers upset.
Great communication with the customers. responds quickly to questions
By BAR
Response from Upstep Custom Orthotics· Jan 12, 2023
Thank you very much for taking the time out of your day to share your experience.
Agent did not read my response and did not look for current order. She only looked at prior order that was received 4 months ago. Current Oder was made 12/12
By Jan
Response from Upstep Custom Orthotics· Jan 12, 2023
If there was a misunderstanding, please contact us again to get it straightened out. Based on this particular review, we do not have a record of your order as your name or email address was not provided.
So far it is OK. I was pleased with the quick sending of the foam forms. I sent them back a day later. I am still waiting to see about the actual orthotics
By Emily
Response from Upstep Custom Orthotics· Jan 12, 2023
Thank you!! Your orthotics are being crafted to perfection! We are grateful to provide you with the best orthotics in the industry!
Professional, promptly responsive and caring. Great customer service. Shall recommend to all to deal with Upstep.
By Vinod
Response from Upstep Custom Orthotics· Jan 12, 2023
Thank you for the kind words! We couldn't be happier to hear this!!