Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
Upstep Custom OrthoticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
Answered my questions and emails in a timely manner
By John W.
Response from Upstep Custom Orthotics· Feb 26, 2026
Thank you for your feedback! We’re glad we were able to answer your questions and emails promptly. We appreciate you!
They answer all questions. Very helpful and quick to respond. I have bought 5 pairs from them and love the quality of the product.
By Patricia
Response from Upstep Custom Orthotics· Feb 26, 2026
Thank you so much for your continued support! We’re glad our team has been helpful and responsive, and it means a lot that you’ve purchased five pairs and love the quality. We truly appreciate you!
My pain improved 90% in one day of wearing my orthotics!
By Monica L.
Response from Upstep Custom Orthotics· Feb 26, 2026
Thank you for the great review! We are so happy to see such a great improvement while using our orthotics!
I was having difficulty uploading the photos onto the website but Mary, customer foot care specialist was able to get them and make it happen. The customer service experience with Mary was excellent.
By Ed A.
Response from Upstep Custom Orthotics· Feb 25, 2026
Thank you so much for your feedback! We’re glad to hear that Mary was able to help get your photos uploaded and make everything happen smoothly. We’re thrilled that your customer service experience with her was excellent. If you need anything else, we’re always here to help!
Ryan's A badass...very responsive and a great help ...Give that man a raise!
By Jeramy W.
Response from Upstep Custom Orthotics· Feb 24, 2026
Thank you so much for the awesome review! We couldn’t agree more — Ryan is fantastic and we’re lucky to have him. We’re thrilled he was able to help you so quickly and make your experience a great one. We truly appreciate you taking the time to share this! Let us know if you need anything else. 💙
Daisy took the time to correspond with me and tell me what I need to know to re-order the special order that I did most recently.
By Fred O.
Response from Upstep Custom Orthotics· Feb 24, 2026
Thank you for your review! We’re so glad to hear that Daisy took the time to walk you through everything you needed for your re-order. She’s dedicated to making the process easy and clear, and we’re happy she could help.
Daisy has been very proactive, and positive in her communications with me about the progress of my order :). I ordered 8 pair (I have a lot of running shoes). The first "test pair" are perfect. Almost fully broken in within 48 hrs :)
By William B.
Response from Upstep Custom Orthotics· Feb 24, 2026
Thank you so much for the kind words! We’re thrilled to hear that Daisy has been proactive and positive in keeping you updated on your order. She truly cares about making the process smooth and reassuring for our customers. We appreciate you taking the time to share your experience — and we’re here anytime you need us!
Prompt response to my concerns.
By customer
Response from Upstep Custom Orthotics· Feb 23, 2026
We are delighted to hear your questions were answered promptly! We are always here to help!
