Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
Upstep Custom OrthoticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
my questions were answered, I wanted to know how long they have lasted to date, 15 months and counting..
By Shaun
Response from Upstep Custom Orthotics· Feb 20, 2023
Great to hear! Thank you so much for being a loyal Upstep customer!
Was promised a 15 day turnaround... I ordered my kit on November 16, 2022. As of today, February 16, 2023. I still have not received my insoles.
By RV
Response from Upstep Custom Orthotics· Feb 20, 2023
Hello! An order status has been emailed to you today! Your orthotics are on the way!
I ordered in November 2022 and still haven’t received in February 2023
By customer
Response from Upstep Custom Orthotics· Feb 16, 2023
Hello Tracey, we are certainly looking into this for you and one of our customer care representatives will be emailing you shortly. Thank you!
Mary was very helpful in answering my questions! Great support
By Bob
Response from Upstep Custom Orthotics· Feb 16, 2023
Thank you! We shared your kind words with Mary and she was very happy to hear this!
I ordered two pairs and then was offered a discount to order an extra pair. I asked to cancel the third pair and all I got was an email explaining that these are already deeply discounted and how they're a great product.
By customer
Response from Upstep Custom Orthotics· Feb 16, 2023
Hi Garry, please check your emails. I believe there is a misunderstanding. We can see you ordered three pairs but if this is a mistake, we will be more than happy to make this right.
Ordered and paid. Received the forms but the actual insoles never showed up.
By customer
Response from Upstep Custom Orthotics· Feb 16, 2023
Hello- thank you for choosing Upstep! We are so happy to have you as a part of the Upstep family! Your orthotics are being brought to life and will be shipping very soon! We got straight to work when we received your impression and we are at a 24 business day turnaround time. Great news, we will have your impression on file for 5 years making reordering quick and easy!
DO NOT ORDER FROM THIS COMPANY!! I agree with all the negative reviews. This is a scam. I ordered in November and have yet to receive. Only after calling do they send you an email that they will send within 9 days. Have left multiple messages with zero call backs. They spam you with other emails but don’t give updates unless you call to ask. Have requested a refund but no one answers phone or calls you back. Will have to go through the Bank now to report them. Read some other reviews and the chat option on the website was helpful. Refund was issued. Wish the customer service was better because I really would have rather gotten the orthotics then the refund.
By Jackie
Response from Upstep Custom Orthotics· Feb 15, 2023
Hello Jackie, this is disheartening to hear. Based on the information we have here, we are unable to locate you in our database. Please contact our customer care team at [email protected] immediately so we can discuss your order.
Mary was great! Very helpful and responsive while making me laugh as well. She took care of my issue and assured me they are always there to help in the future.
By Steve G.
Response from Upstep Custom Orthotics· Feb 20, 2023
We love when our agents can make our customers smile!! Fantastic!
