Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
Upstep Custom OrthoticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
My problem was resolved quickly and professionally.
By Leni J. Santa Rosa, C.
Response from Upstep Custom Orthotics· Mar 7, 2023
Wonderful to hear! We love to know how our team is doing! Thank you so much for sharing!
Quick and efficient service.
By Jeanette
Response from Upstep Custom Orthotics· Feb 28, 2023
Thank you for using our live chat service to make your experience easier!! We appreciate you choosing Upstep!
BEST EVER! EZ PZ
By Sean R.
Response from Upstep Custom Orthotics· Feb 28, 2023
Thank you!! We believe so too and we are thrilled to know we have met your standards!
Purchased back in November of 2022 and the impression kit was returned in mid-December. The ETA keeps moving every month. Disappointing considering the amount you pay and the fact that they guarantee "the best custom orthotics available and do so at the most affordable price, in the fastest time". If it's going to take this long at least be upfront about it so I can get a product elsewhere.
By Customer
Response from Upstep Custom Orthotics· Feb 28, 2023
Hello. Based on the information provided in this review, we are unable to determine if this is a review from a verified purchaser. For any questions you may have, please contact [email protected] we would love to assist you.
I will never waste my money on this company again. Ist, it took 2 months to get my order. Next I had cut outs underneath. They said it was for my bunion, however with no cushion, my bunion was even more painful wearing these. When I emailed customer service, they argued with me. Then I received another email apologizing and that they would send me a new pair. Another month later I received a generic pair. NOT a mold of my own feet. DO NOT WASTE YOUR TIME NOR MONEY!! If you’ve had a good experience, then you are a lucky one! In response to your reply, I have seen a doctor. No real doctors make cutouts so your foot has no cushion. I believe your company will be out of business before long. Way too many people complaining on your Facebook page as well. If you cared to make things right, you would have, but you did not!!
By Carol S.
Response from Upstep Custom Orthotics· Feb 28, 2023
Hello. We are sorry the orthotics did not work out well for your needs. Your orthotics were redesigned without the cut outs and added a little more padding under the forefoot. If this is not enough padding for you, we could have added more but then your foot would not be able to fit inside your shoes. We wish we were able to help you. Perhaps seeing a doctor for a face to face evaluation is best for you.
these custom Orthotics are the best ones I have ever bought, And I have bought a lot, let me explain, I have the Flattest feet in the world, if there were a genious world record for flat feet, my name would be there, I have gotten orthotics form foot Doctors, that never felt as good as Upstep Orthotics , at first I wanted to wear them all day , but by 5pm my feet hurt a bit, but now after a month I can wear them all day, so comfortable, it also helps to have a good pair of shoes. im going to buy a pair for my brother, as I get 45% off for returning customers, I can't tell you how happy with them I'm oh one more thing , im 65 yrs old and I do hair so im on my feet most of the day.
By Daniel M.
Response from Upstep Custom Orthotics· Feb 28, 2023
Fantastic! Amazing! Thank you so much for sharing your thoughts! We love our returning customers and call them family!
I'm feeling very dissatisfied with Upstep. My order keeps getting pushed back (for the third time) and I have zero confidence that when I get it, it will be correct since there was a lot of confusion around my order. Hopefully I will be pleasantly surprised when it arrives.
By Thetechemom
Response from Upstep Custom Orthotics· Feb 28, 2023
Hello. We are glad Kirsten was able to assist you when you mistakenly ordered 2 of the same size. We do not have any confusion around your order and we know you will be very pleased to see and feel why our orthotics are in such high demand!
Paid for the product and never received it, if there was a zero I would give the company that grade.
By James C M.
Response from Upstep Custom Orthotics· Feb 28, 2023
Hello James, thank you for your order! As you know, your orthotics are looking GREAT and are scheduled to ship in a few days. We are very appreciative of your patience! You will soon see why our orthotics are in such high demand!
