Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
Upstep Custom OrthoticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
No one understood the complaint I didn’t want the kit mailed back to me. The kit was returned because of medical reasons and not able to use it
By kathleen D.
Response from Upstep Custom Orthotics· Mar 17, 2023
Hello- thank you for returning the kit. We appreciate it.
Although I'm not pleased with the responses provided by the company, the service rep was quick to respond and did the best she could to help
By Joe
Response from Upstep Custom Orthotics· Mar 14, 2023
Thank you, Joe for recognizing great customer service when you receive it! We appreciate the kind words!
Good customer service, helpful, polite and efficient
By Cindy G.
Response from Upstep Custom Orthotics· Mar 14, 2023
Thank you! It is extremely necessary here that our team provides the best customer care! Afterall, they are the face of our business and we wouldn't have it any other way!!
I appreciated that it was quick and simple to get help with Kelsey E. I was accommodated and spared the stress of phone calls and got finished within minutes.
By Josiah R.
Response from Upstep Custom Orthotics· Mar 14, 2023
FANTASTIC!! Wow, amazing! Thank you so very much for letting us know how we are doing!
Very helpful, detailed explanation & satisfactory
By Yvonne
Response from Upstep Custom Orthotics· Mar 14, 2023
Thank you, Yvonne! It is so nice to hear! We appreciate you taking the time to share your thoughts!
Kasie was extremely helpful. She answered all of my questions and went over all of my concerns. She was very patient.
By Greg
Response from Upstep Custom Orthotics· Mar 14, 2023
Thank you for the kind words about our Foot Specialist, Kasie! We enjoy reading reviews about our staff! Providing GREAT customer service is very important to us and we are glad we were able to meet your expectations!
I placed my order on February 5,2023 and i still don’t have my orthotics. It now March 12. I received only one update over three weeks ago and nothing since. Very unhappy.
By Debra M.
Response from Upstep Custom Orthotics· Mar 14, 2023
Hello Debra, please check your emails as our Foot Specialist Shahar sent you an order status yesterday. Please note, while the order was placed on 2/5, we are unable to start the design process until we received your impression kit. We appreciate your patience.
Well over a month & no orthotics.
By JB
Response from Upstep Custom Orthotics· Mar 14, 2023
Hi John, please note, while the order was placed on 2/4, we are unable to start the design process until we received your impression kit. We appreciate your patience.
