Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
Upstep Custom OrthoticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
A great product with very efficient customer service reps. I highly recommend Upstep...
By Chris S.
Response from Upstep Custom Orthotics· Jun 22, 2023
Thank you so much for your positive rating for your recent visit to Upstep! We are glad to be a part of your orthotic journey!
PLACED 2 ORDERS, 2 PROFILES AND 2 MOLDS. Upgraded one set for James Moritz and both orders were combined into one order where only 2 pairs were delivered. James Moritz was scratched out and hand written Doug Hill was on the 2nd pair. I expected 2 sets for James Moritz and a separate set for Doug Hill. Totally botched my order despite spending hours answering e-mails. NO PHONE SUPPORT. So many e-mails back and fourth I am giving up. TERRRIBLE CUSTOMER SERVICE. NO ONE ANSWERS THE PHONE. CALLED AND LEFT 5 MESSAGES. TERRRIBLE, UNORGANIZED TWO ORDERS, MOLDS, PROFILES WERE GIVEN TO UPSTEP and they combined them into one order. Total mess. Please refund everything billed to me.
By James Moritz & Doug H.
Response from Upstep Custom Orthotics· Jun 22, 2023
Hello- We are sorry for any confusion. Our orthotics are 100% custom so ordering for two different people and only providing information for ONE OF THE TWO PEOPLE from the questionnaire is not how we can design successful orthotics. We ended up having to email you to obtain the information on the second person. Hence, the emails. We offer live website assistance to help with the ordering process. One of our representatives will reach out to you again.
Kacey was an excellent person to speak to. She was very knowledgeable and she gave me some expert advice regarding the orthotics. I asked some technical questions and she expertly answer them. She is a real asset to your company.
By Ellie L.
Response from Upstep Custom Orthotics· Jun 22, 2023
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Mary helped expedite my order when I was sad about the long lead time to get my insoles.
By Ilana
Response from Upstep Custom Orthotics· Jun 22, 2023
Thank you for your kind words and for choosing our company as your go-to source for custom orthotics. Apologies for the short delay. The great news is we now have your impression on file for 5 years making reordering quick and easy!
Mary was very efficient and helpful.
By J.E. B.
Response from Upstep Custom Orthotics· Jun 22, 2023
Thank you so much!
Super friendly and helpful. Figured out my problem right away and offered discount codes I didn’t know about.
By Jared S.
Response from Upstep Custom Orthotics· Jun 22, 2023
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Customer Service was super. My Inserts was worth waiting for. I love them. I no longer have foot pain.
By Ann J.
Response from Upstep Custom Orthotics· Jun 22, 2023
“Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.”
Was given info pertaining to my question
By Tim
Response from Upstep Custom Orthotics· Jun 22, 2023
Thank you for choosing Upstep and writing this review, we’re glad to hear that you enjoyed your experience. Our team works hard to ensure each customer has a positive experience and we’re happy to know that Mary was able to provide that to you!
