Upstep Custom OrthoticsReviews of upstep.com

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4.2/ 5

Great

3,671 reviews

Upstep Custom Orthotics4.2Great

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About Upstep Custom Orthotics

#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order⁠ - no questions asked!

Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.

Also known as: upstep.com
Website: upstep.com
Category: Medical Specialists
Listed on The Fair Hearing: 2026

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Jul 7, 2023

Whoop-De-Doo

Original: All talk and no action... It's been almost 2 months since I placed my order. I spent close to $2,000 for 3 set of custom insoles. I am constantly being told to hang on, or they are busy completing my order. A lot of nice polite email, but no product and no indication on when. They offered me a $25 discount and a coupon for my next order, if I would just wait. After spending $2,000 and waiting 2 months, it seems insulting to suggest that I can be bought off for such a trivial amount. So I cancelled the order. Follow-up: This is my response after reading the UpStep Corporate response. The regular price was close to $2,000 before the discounts. The impression was returned in June but that is your fault. It took you a while to send it to me, and then after I completed it and sent it back, then it arrived back to you in June. It takes the USPS over a week to send package - lucky they did not lose it. Your effort to save a few bucks by using the USPS added almost 2 extra weeks to the process. And although I cancelled the order, they sent it anyway, and left it to me to send it back. This tells you about the tremendous margins that exist in this type product that they can afford to send out the product and hope that I forget to send it back. And the big discount that they promised, was a 10% coupon on the next order. whoop-de-doo!

By george S.

Response from Upstep Custom Orthotics· Jul 7, 2023

Hi George- we feel you may have the wrong orthotic company as three pairs of orthotics here are only $471.00 and with coupon codes, its even less than that. In addition, what has us thinking you wrote a review about the wrong company is that we received your impression kit on 6/4/2023. https://www.google.com/search?q=420070589400116902288035889357&rlz=1C1ONGR_enUS971US971&oq=420070589400116902288035889357&aqs=chrome..69i57j0i546.708j0j7&sourceid=chrome&ie=UTF-8 and we designed, produced and shipped your orthotics by 7/6/2023. https://www.fedex.com/fedextrack/?trknbr=780309499351&trkqual=2460121000~780309499351~FX If you would like to reach out to one of our representatives to clear up this confusion, pleas do. [email protected]