Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
Upstep Custom OrthoticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
Contacted customer service to make sure they had the correct shipping address. Kasie, was great and double checked it for me.
By K L.
Response from Upstep Custom Orthotics· Jul 20, 2023
Thank you for the kind words about Kasie! She was happy to read this review! We appreciate the feedback!
KASIE was great and provided me with the support I needed to order my second pair of Upsteps.
By Byron Dyce I.
Response from Upstep Custom Orthotics· Jul 20, 2023
Thank you for your feedback! We really love hearing this!
I'm a previous customer and needed help with the discount code, so I could reorder more insoles. I used the chat and was quickly put in contact with Kasie E. She was very polite and helpful, and answered all of my questions. I was able to correct the issue with my discount code and order another set of insoles. Thanks again for your help, Kasie!
By Mark R.
Response from Upstep Custom Orthotics· Jul 20, 2023
Welcome back! We are truly grateful your orthotics served you well and you decided to visit us again!!
Samantha was great. She understood my concern and made sure the order was all set.
By KC R.
Response from Upstep Custom Orthotics· Jul 20, 2023
Thank you!! Your concerns are our concerns! We are here to help! Our goal is to get your feet on the right track to happiness!
Mary helped me with a return. She was quick and provided me with what I needed.
By David G.
Response from Upstep Custom Orthotics· Jul 20, 2023
Nice to hear our Foot Specialist has made your experience with us delightful enough to take the time to leave a sweet review about Mary!
Mary explained that the break-in procedure needs to be followed, and I agreed that I could still follow it and give the orthodontics a chance
By Rodney B.
Response from Upstep Custom Orthotics· Jul 18, 2023
Fantastic! Thank you for your patience. Long term comfort is right around the corner!! We appreciate you choosing Upstep!! Thank you again!
Support team is extremely responsive, friendly and gets back with the customer rapidly and with the goal of solving any issue that arises. The orthotic quality is excellent and the company stands behind their promise to assure the right fit and comfort.
By Samuel P.
Response from Upstep Custom Orthotics· Jul 18, 2023
Our goal is to make our customers happy every single day!! While most companies will get back to you within 48 hours, we make it a point to return all emails within 12 hours or less. Thank you for the kind words! We are happy to have you as a part of the Upstep family!
Mary, the Upstep agent who assisted me, was prompt and courteous. She clearly answered each of my questions. Then, she topped it off by giving me a discount code!
By Norma
Response from Upstep Custom Orthotics· Jul 18, 2023
Mary will be happy to hear this just as much as the rest of us are!! Thank you for sharing your experience! We look forward to designing your new custom orthotics!!
