The experience was great
The experience was great
By customer
Response from Upstep Custom Orthotics· Sep 19, 2023
Thank you so much for taking the time to review us! Welcome to Upstep!
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
The experience was great
By customer
Response from Upstep Custom Orthotics· Sep 19, 2023
Thank you so much for taking the time to review us! Welcome to Upstep!
I would like to thank Samantha for being a great customer service representative. She listened to my situation gave me different options to resolve my issuse and not once was she rude or difficult to deal with. Thank you so much.
By Marcy M.
Response from Upstep Custom Orthotics· Sep 19, 2023
We are so grateful for your kind words and 5-star rating! Our team works hard to ensure every customer has a memorable experience. If there’s anything else we can do to make your next visit even better, please let us know!
Samantha made the adjustment to my order so easy. I couldn’t get someone on the phone but it turns out I didn’t need to. The chat with Samantha resolved it. Thank you!!!
By John L.
Response from Upstep Custom Orthotics· Sep 19, 2023
Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team!
Very nice and helpful. Great customer service.
By Jaime M.
Response from Upstep Custom Orthotics· Sep 19, 2023
Thank you for your kind words and support. We’re grateful to have you as a valued customer. Don’t hesitate to reach out if there’s anything else we can assist you with!
Helpful and made me want to try it
By Randall D.
Response from Upstep Custom Orthotics· Sep 19, 2023
We welcome you to Upstep! With our 180 day money back guarantee, you have nothing to lose except your foot discomfort!
Kasie Earley was the best, she guided me throughout the process step by step, helping me understand the process! Great customer service
By Kristopher S.
Response from Upstep Custom Orthotics· Sep 19, 2023
Thanks so much for your feedback, Kristopher! It makes our day to hear about how much our customers love our customer care dept and the excellent service they’ve received from our team. We have passed on your review to our team and look forward to crafting your new orthotics!
Kasie was very prompt and professional.
By Diane S.
Response from Upstep Custom Orthotics· Sep 19, 2023
Hi Diane, Your kind words about our Kasie are really appreciated. We love making our customer’s days and we can’t wait to have the opportunity to make you smile again! Thanks for choosing us!
I have a problem with my order I made n I knew it was a problem right away so I reached out within minutes of making the order n couldn’t chat online with anyone because there is no send button n couldn’t reach a live person via phone n get an email back telling oh sorry try it again! REALLY?! After this review upstep has redeemed themselves n I have much different view the company now a very positive view of them
By James R.
Response from Upstep Custom Orthotics· Sep 19, 2023
Hello James, we are very sorry you could not reach us as we see you contacted us initially on Thursday after hours. I can see you have since been helped. Thank you for your feedback!