Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
Upstep Custom OrthoticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
Kristen was a pleasure to work with and she was such a great help.
By Wyatt
Response from Upstep Custom Orthotics· Sep 22, 2023
We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!
Bet you thought a Jesus joke was coming? No, but we did birth a great relationship! Mary was very helpful, guided me into the Multi-Sport insoles. Answered all of my questions and made me feel very comfortable with the whole process. She hung around until I was completely finished! Great Customer Service!
By Josepf H.
Response from Upstep Custom Orthotics· Sep 22, 2023
We built UPSTEP to provide the best possible service to every customer who visits us. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do.
Customer service is excellent here at upstep, Samantha Burk was very helpful and took care of my concerns promptly.
By Rycklee O.
Response from Upstep Custom Orthotics· Sep 22, 2023
It fills us with pride to know that our service is valued by our community. We strive to be the best we can be every day.
Mary was great. I wanted to update the note on my order and she was able to do that right away.
By Thomas M.
Response from Upstep Custom Orthotics· Sep 22, 2023
Amazing feedback. Thank you so much for giving us 5 stars!
Fabulous customer support! MARY was able to help me switch from an orthotic I purchased online that was not appropriate for running, to their RUNNING INSOLE. Super easy and great support. Highly recommend Upstep.
By Bryan S.
Response from Upstep Custom Orthotics· Sep 22, 2023
Your words lifted our spirits today. It means so much to us when our customers appreciate the hard work that goes into making each day at UPSTEP memorable.
Talia was awesome! Very service oriented, knowledgeable and professional. She is an asset to your team!
By Mary R.
Response from Upstep Custom Orthotics· Sep 22, 2023
It’s lovely to hear your kind words of appreciation for our hard-working staff at UPSTEP! Thank you for choosing us. We hope to serve you again soon.
Easy ordering experience and pleased with the detailed questions that were asked. Shows attention to detail and gives assurance that the orthotics will truly be customized to/for me.
By customer
Response from Upstep Custom Orthotics· Sep 22, 2023
It’s lovely to hear your kind words of appreciation for our hard-working staff at UPSTEP! Thank you for choosing us. We hope to serve you again soon.
She was prompt, courteous, helpful.
By PrincessRO
Response from Upstep Custom Orthotics· Sep 19, 2023
We are so grateful for your kind words and 5-star rating!
