Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
Upstep Custom OrthoticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
Mary was excellent at advising me on how to pick the right orthotics
By customer
Response from Upstep Custom Orthotics· Oct 11, 2023
We're humbled by your kind words and appreciate your trust in us. Our team is always here to serve you with the best.
Mary was able to quickly and effectively help me with my order when I needed to change the shipping address.
By John
Response from Upstep Custom Orthotics· Oct 11, 2023
We're so pleased to hear that you're happy with our service. It's a pleasure serving customers like you!
Simple order process
By customer
Response from Upstep Custom Orthotics· Oct 11, 2023
Your support means the world to us. We're committed to maintaining the high standards you've come to expect.
Kasie Earley did a great job helping me. Very kind and efficient. Thank you!
By Brad W.
Response from Upstep Custom Orthotics· Oct 11, 2023
We're ecstatic that you're delighted with our service! Your happiness is our ultimate goal
Kristen was helpful in answering all my questions. Thanks!
By LM
Response from Upstep Custom Orthotics· Oct 11, 2023
Your feedback is a tremendous boost for our team. We'll keep working hard to ensure your experiences with us are always top-notch.
Kasie was prompt and helpful.
By Lori
Response from Upstep Custom Orthotics· Oct 11, 2023
Your positive review is a testament to our team's hard work and dedication. We're here for you whenever you need us!
Actually, I gave 5 stars because KASIE was very helpful. If I was to rate the ordering experience (especially if I hadn't had help) the score would have been lower because I found the site difficult to navigate. I am reordering because I think the orthotics are great and reasonably priced.
By Craig L.
Response from Upstep Custom Orthotics· Oct 11, 2023
We're ecstatic to have made a positive impression on you. We'll keep striving for perfection with every interaction.
Despite the final product not being a good fit for me, I think Upstep is worth a punt if you are suffering from foot pain. The process is seamless and easy to follow. However, expect a two-month wait to receive your new insoles. Their customer service is top-notch, responsive, and friendly. I was really disappointed that my UpSteps didn't work for me but really appreciated that rep, Samantha, was willing to work with me on a potential solution. In the end, I opted to take advantage of the 180-day trial and receive a refund. This was issued with no problem.
By Huck B.
Response from Upstep Custom Orthotics· Oct 11, 2023
Thank you for sharing your valuable feedback regarding your experience with Upstep. We truly appreciate your candid and insightful review. We're delighted to hear that you found our process seamless and easy to follow. Our aim is to make the journey to comfort as effortless as possible, and your feedback confirms that we're on the right track. We understand that, despite the wait, our insoles didn't quite meet your expectations. Foot comfort is a highly personalized experience, and sometimes it takes a bit of trial and error to find the perfect fit. We're genuinely sorry that our product didn't work for you. However, we're thrilled to read your kind words about our customer service, and particularly about Samantha. Our team is dedicated to providing top-notch, responsive, and friendly assistance. We're pleased that you opted for our 180-day trial and received a refund without any issue. Your satisfaction is important to us, and we're here to support you in finding the right solution for your foot pain. We truly appreciate your willingness to give Upstep a try and for taking the time to share your experience with others. Should you ever decide to explore our products again or if you have any questions or concerns, please feel free to reach out. We're here to help.
