Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
Upstep Custom OrthoticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
Mary was absolutely wonderful in resolving our problem.
By Denise
Response from Upstep Custom Orthotics· May 14, 2026
Thank you for your kind feedback! We’re so glad to hear Mary was absolutely wonderful in helping resolve your issue. We truly appreciate your support!
The help that I received from Ryan was exceptional. He went above and beyond to make sure that my order was correct.
By Kenneth G.
Response from Upstep Custom Orthotics· May 14, 2026
Thank you so much for your wonderful feedback! We’re thrilled to hear Ryan provided exceptional support and went above and beyond to ensure your order was correct. We truly appreciate your kind words and support!
Mary was very helpful and knowledgeable. She responded l quickly and was polite.
By Gio N.
Response from Upstep Custom Orthotics· May 14, 2026
Thank you for your kind feedback! We’re so glad to hear Mary was helpful, knowledgeable, and quick to respond while providing polite service. We truly appreciate your support!
Ryan was super helpful and quick to respond. He quickly answered my questions and added notes to my order to insure the best results.
By Bridget
Response from Upstep Custom Orthotics· May 14, 2026
Thank you for your kind feedback! We’re so glad to hear Ryan was helpful, quick to respond, and able to assist with your questions while making sure your order notes were updated for the best possible results. We truly appreciate your support!
Ryan was on the the issue quickly, efficiently and was knowledgeable. Very thoughtful.
By Oese S.
Response from Upstep Custom Orthotics· May 14, 2026
Thank you for your kind feedback! We’re thrilled to hear Ryan handled your issue quickly and efficiently while providing knowledgeable and thoughtful support. We truly appreciate your support!
I placed an order for four pairs of orthotics on January 5, 2026. Instead, I received only one pair, labeled as a ‘trial.’ I did not agree to a trial-only shipment, and I specifically ordered multiple pairs for daily use. Over the past four months, I’ve contacted customer service multiple times to resolve the issue. Despite this, I still have not received the remaining pairs, and responses have included inconsistent explanations and, at times, suggestions that the issue was on my end. As of May 11, 2026, this remains unresolved. Based on my experience, I cannot recommend this company due to order fulfillment issues and lack of effective customer support. If I could Rate any lower, trust me I would!! Their Customer Support and Service is Ridiculously Poor, Ineffective, and Useless!
By Donald C.
Response from Upstep Custom Orthotics· May 14, 2026
We sincerely apologize for your experience and understand your frustration regarding your order fulfillment and the delays in resolving this matter. This is not the level of service we strive to provide, and we appreciate you taking the time to share your feedback. Please reach out to us directly at [email protected] with your order information so we can review your case further and work toward a resolution.
Ordering from home
By Pamela F.
Response from Upstep Custom Orthotics· May 14, 2026
Thank you for your feedback! We’re so glad you enjoyed the convenience of ordering from home. We truly appreciate your support!
Do not I repeat do NOT use this company. They don’t follow requests, their insoles are junk and then they want to charge you more to remake what they screwed up! Biggest nightmare and waist of money ever!
By Brian
Response from Upstep Custom Orthotics· May 14, 2026
We’re very sorry to hear about your experience and understand your frustration regarding the orthotics and remake process. This is not the level of service we strive to provide, and we appreciate you sharing your feedback. Please reach out to us directly at [email protected] with your order information so we can review your concerns further and assist you directly.
