Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
Upstep Custom OrthoticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
Kirsten was super helpful and responsive. Will definitely return again
By kent K.
Response from Upstep Custom Orthotics· Nov 7, 2023
Thank you for sharing your positive experience with Kirsten! We're thrilled to hear that she was super helpful and responsive in assisting you. We look forward to serving you again in the future. If you have any more questions or need further assistance, don't hesitate to reach out.
Make it clearer on where to go to order
By ---- -.
Response from Upstep Custom Orthotics· Nov 7, 2023
We are so glad we can be of assistance to you!!! Welcome to Upstep!
Kasie was Quick and responsive. Answered my questions and didn't try to up sell me.
By Theron L.
Response from Upstep Custom Orthotics· Nov 7, 2023
Thank you for your feedback! We're glad to hear that Kasie provided you with quick and responsive assistance and answered your questions effectively without attempting to upsell. At Upstep, we strive to provide the best customer service experience and ensure that you get the support and information you need without any pressure. If you ever have more questions or need further assistance, please don't hesitate to reach out. We're here to help.
Your pricing is very competitive to my local providers office. The process to report my pain points was intuitive. Online reviews show promise for your product.
By Christopher
Response from Upstep Custom Orthotics· Nov 7, 2023
Thank you for your kind words! We're delighted to hear that you find our pricing competitive and that the process of reporting your pain points was intuitive. We're committed to offering high-quality custom orthotics that provide effective relief for our customers. Your positive feedback and the promising online reviews are greatly appreciated.
Not my first rodeo with either bad internet ordering or perhaps a “bait and switch” deal. Corresponded with a Mary and with a CART10 coupon / offer I was quoted $215 for 2 pairs of Sports Power walking orthotics. Received another offer a few minutes later stating if I wanted a third pair I could purchase them for $107 . I attempted to add the third pair and was contacted by Mr. Rozen stating there was NO order except one I had placed for 2!pairs back on 5/23. Received a statement saying my order would be received on Dec.22 BUT I was being charged $322 for only 2 pairs . I explained or tried to explain and was told that they were confused and didn’t understand what I was stating . I am CANCELLING the total order period. I would suggest either a better internet ordering server or perhaps the human element is to blame.
By George T.
Response from Upstep Custom Orthotics· Nov 6, 2023
Dear George, First and foremost, welcome back to Upstep. We're pleased to hear that your previous orthotics have served you well. We received your recent message and understand that there might be some confusion regarding your current order. As of our records and as confirmed by Shahar, there isn't a new order in our system associated with your name or email. The most recent order we have on file is from May. If you believe you placed a new order recently, it's possible that it was processed under a different email address or name, which could explain why we're having difficulty locating it. Sometimes, orders may not process as expected due to various reasons. Rest assured, we're here to assist you in resolving this matter. Our dedicated customer care representative will be in touch with you promptly to clarify and help you place a new order, ensuring you receive the correct pricing. Your satisfaction is important to us, and we're committed to ensuring a seamless experience for you. If you have any further questions or concerns, please don't hesitate to reach out. Thank you for choosing Upstep, and we appreciate your patience as we work to resolve this matter.
I really appreciate the efforts being made to provide inserts that will provide foot comfort and looking forward to trying them. Also, the communication and looking where improvements can be made is great customer service.
By Stewart S.
Response from Upstep Custom Orthotics· Nov 6, 2023
We genuinely appreciate your kind words and your enthusiasm to try our inserts for foot comfort. Your comfort and satisfaction are our top priorities, and we're dedicated to delivering a product that meets your needs. We're also pleased to hear that you value our efforts in communication and our commitment to continuously improve. Your feedback is invaluable in helping us enhance our products and services to better serve our customers. If you have any more questions or require further assistance in the future, please don't hesitate to reach out. We're here to make your experience with us as exceptional as possible.
I ordered a product almost 2 months ago and still have not received it. Paying hundreds of dollars for a product, I expect professional service. As a nurse I deliver my services in a timely and professional manner. This is inappropriate business practices.
By M
Response from Upstep Custom Orthotics· Nov 6, 2023
Hello, while we value any feedback, based on the information you provided, we are unable to locate an order. Please contact [email protected] for a complete order status. We look forward to hearing from you.
Mary was SO quick and responsive. She answered all of my questions and then some. Exceptional customer service.
By Anna B.
Response from Upstep Custom Orthotics· Nov 6, 2023
Thank you so much for taking the time to leave such a wonderful review! We're delighted to hear that Mary provided you with exceptional customer service.
