Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
Upstep Custom OrthoticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
Kasie came on line quickly, had a fast response time to what I was in need of and sent a link to help me see which product she recommended.
By Sheri S.
Response from Upstep Custom Orthotics· Jan 29, 2024
We're happy to hear Kasie provided quick and efficient assistance, along with a helpful product recommendation. Thank you for taking the time to share your experience!
Samantha was very helpful in pointing me in the right direction of what orthotic would be best for me!
By Leanne
Response from Upstep Custom Orthotics· Jan 29, 2024
It's great to hear that Samantha was able to guide you towards the best orthotic for your needs. We appreciate your feedback and are here to help anytime!
Mary was an absolutely brilliant support and a complete professional. She helped guide me to the best decision and I am very grateful for her help!
By Brian M.
Response from Upstep Custom Orthotics· Jan 29, 2024
I'm really glad to hear about your positive experience with Mary! It's wonderful that she was able to provide such fantastic support and guide you to the right decision. Your appreciation for her help means a lot to us!
Kirstin was super fast and super helpful getting a new kit shipped out to me since my pup decided to step in mine.
By Emily C.
Response from Upstep Custom Orthotics· Jan 29, 2024
Oh no, the adventures of having a pup! I'm glad Kirstin was there to swiftly and efficiently handle the situation for you. Thanks for sharing your experience, and we're here whenever you need us!
Great customer support; answered questions and provided answers to all my questions.
By Dirk P.
Response from Upstep Custom Orthotics· Jan 25, 2024
Thank you for your positive feedback on our customer support. We're delighted to hear that our team was able to thoroughly answer all your questions and provide the information you needed. Providing comprehensive and helpful support is a top priority for us, and it's great to know we've achieved this with your experience. Your satisfaction is our success, and we appreciate you taking the time to acknowledge our efforts. We're here to assist you anytime you need us. Thank you for choosing our service!
The inserts are terrible. Who’s foot is that skinny?? My mom was hoping for foot pain relief but the inserts are skinnier than her foot is and she can’t even get her pinky on the insert while walking! Even though we sent in an EXACT imprint of her foot. Tell me how that makes sense?? With how much they cost, you’d think they’d actually be made custom for each person but clearly they have a preset model based on shoe size and only adjust for arch. Very dissatisfied that I spent $220 on inserts that my mom has to wad up paper under so her foot doesn’t roll out due to her pinky toe not even being able to fit on the insert. My mom’s foot has not gotten wider since we bought the inserts so there is no reason for them being so narrow. What about people with wide toe boxes? That insert wouldn’t fit more than 3 of my toes! WIDEN THE INSERTS and stop promoting bad foot health. And we didn’t get them until early-mid November when I ordered them on 9/19.
By David G Order U.
Response from Upstep Custom Orthotics· Jan 25, 2024
I'm truly sorry to hear about your dissatisfaction with the custom inserts for your mother. I want to assure you that our inserts are indeed custom-made based on the exact imprints we receive. We aim to provide tailored support, focusing on arch adjustments for optimal comfort and foot health. It seems there may have been a misalignment in the fabrication process with your order. We take your feedback seriously and are committed to addressing this issue. Please contact [email protected] so we can rectify the situation, ensuring your mother receives inserts that perfectly match her foot's width and overall shape. We are here to provide a solution and improve her experience.
Didn’t work for me they even remade them for me but still no good for my feet ;(
By customer
Response from Upstep Custom Orthotics· Jan 25, 2024
I'm really sorry to hear that the remade inserts still didn't meet your needs. Our goal is to ensure the comfort and satisfaction of our customers, and it's disappointing to know we haven't achieved this for you. If there's anything further we can do, or if you have specific feedback that could help us improve, please don't hesitate to reach out. Your comfort is our priority, and we're committed to finding a solution for you.
The online site was not easy to negotiate. Also, once you started a chat, the chat box obscured part of the screen
By John D.
Response from Upstep Custom Orthotics· Jan 25, 2024
I'm sorry to hear about the difficulties you experienced with our website and chat feature. We strive to make our online platform user-friendly and efficient, so your feedback is crucial. We'll look into the issues with site navigation and the chat box obscuring part of the screen to improve the overall user experience. Thank you for bringing this to our attention, and please don't hesitate to reach out for any further assistance or feedback.
