Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
Upstep Custom OrthoticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
Easy ordering. Looking forward to receiveing
By kent E.
Response from Upstep Custom Orthotics· Mar 15, 2024
Thank you for your order! We're glad to hear that the ordering process was easy for you. We'll make sure to get your item to you as quickly as possible. If you have any questions or need further assistance, feel free to reach out to us. We appreciate your business!
Kasie answered my questions quickly. She was a great help.
By Dorothy M.
Response from Upstep Custom Orthotics· Mar 15, 2024
We're thrilled to hear that Kasie provided you with prompt assistance and was able to help you effectively. Thank you for reaching out to us with your questions! If you need anything else, don't hesitate to let us know. We're here to help!
Kasie Earley was such a great help during our chat. She was knowledgeable about the products and provided me with great recommendations that I could use for my son. Great customer service!
By Lavonia J.
Response from Upstep Custom Orthotics· Mar 15, 2024
We're delighted to hear that Kasie provided you with exceptional assistance and product recommendations during your chat. Our team strives to offer knowledgeable and helpful support to all our customers. If you have any further questions or need assistance in the future, feel free to reach out. We're here to help!
Help was friendly and efficient...shows a real commitment to customer satisfaction.
By Joseph D.
Response from Upstep Custom Orthotics· Mar 15, 2024
We're thrilled to hear about your positive experience with our support team! Providing friendly and efficient assistance is always our priority, and we're committed to ensuring customer satisfaction. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to help!
Kasie Earley was very helpful and answered all my questions. She even provided additional information that helped me track my order. She was amazing.
By Cindy
Response from Upstep Custom Orthotics· Mar 15, 2024
Thank you for your wonderful feedback! We're thrilled to hear that Kasie provided you with excellent assistance and made your experience with us a positive one. We appreciate your kind words and look forward to serving you again in the future!
Upstep was very thorough during the entire process. I have not received them yet but am confident that these are the inserts I need.
By Larry
Response from Upstep Custom Orthotics· Mar 15, 2024
Thank you for your trust in Upstep! We're delighted to hear that you found our process thorough and reassuring. Your satisfaction is our top priority, and we're committed to providing you with the perfect inserts for your needs. If you have any questions or need further assistance, feel free to reach out. We're here to help!
She was prompt, friendly and informative with a quick response time.
By Caroline H.
Response from Upstep Custom Orthotics· Mar 15, 2024
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our team member. Prompt, friendly, and informative service is what we strive for, and we're glad to have met your expectations. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
Mary was most helpful, answering questions, polite. I will be ordering from this company
By Sheri
Response from Upstep Custom Orthotics· Mar 15, 2024
We appreciate your feedback! It's wonderful to hear that Mary provided helpful and polite assistance. We look forward to serving you again and ensuring a seamless experience with your future orders. If you have any more questions or need assistance, feel free to reach out. Thank you for choosing our company!
