I didn't receive a call from your…
I didn't receive a call from your representative? But I still order.
By customer
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
I didn't receive a call from your representative? But I still order.
By customer
The insoles make me feel like I’m walking on the outer edge of my feet, causing me more discomfort and unsteadiness
By Kristin
Mary was very nice, fast, and efficient in helping solve my insole issue. Hopefully the next pair I will have better success with as we solve my foot pain.
By Andrew L.
Very helpful
By Mike
Online ordering experience was easy and thorough. I look forward to experiencing the product.
By customer
Photos of shoe and insert pain
By Paul S.
All I ask for was a refund. I thought my refund was no problem after speaking to your rep Vinne. Obviously you haven’t stared my refund because when I wrote to ask about it you just try to offer me a discount. I don’t want a discount I would like my money back. When I cancelled they hadn’t even started on my inserts yet.
By David F.
Mary was very helpful and professional
By David H.