Mary helped me with my question today
Mary helped me with my question today. She is very friendly and took care of me fast
By Doug Carpet Guy Z.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
Mary helped me with my question today. She is very friendly and took care of me fast
By Doug Carpet Guy Z.
Needed some guidance from a customer service rep. Kasie was VERY helpful and knowledgeable. Guided me to exactly what I needed.
By Aaron F.
Responsive rep, Mary was excellent and answering my questions and providing great customer service. ALso, no wait time for the chat was awesome
By Me
Still had forefoot pain with new Upstep insoles, and was able to more precisely localize the area and describe the symptoms. Upstep team figured out the problem and re-design the insoles in one day. (A bit longer to re-manufacture and ship, of course.) Customer service above and beyond compare.
By David
Maryhelped me twice in my purchasing she is helpful and patience while addressing my cincern
By Wee Poh C.
Kasie was quick and informative! I did not expect to speak with a live human. This was a great experience
By DSC Performance Physical T.
Great customer service! Mary caught a mistake in my order and was in touch quickly to get it fixed. Friendly, knowledgeable, and very helpful. Thanks, Mary!
By CWR
Live chat was easy and customer service was so good!
By hector C.