Mary was very cordial and Informative.
Mary was very cordial and Informative.
By Donnell Gilder S.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
Mary was very cordial and Informative.
By Donnell Gilder S.
Kasie was very helpful online in helping me order my orthotics (even on a holiday!) Truly appreciate her help in getting the right type of orthotic ordered.
By Karen K.
Quick response and a couple of suggestions. Plus Mary provided me a Labor Day coupon code. Thank you!
By Pojesama
Time will tell if the orthotics will meet my needs, but the online chat support with Mary was of great help and convinced me to try out the product
By AT
The online chat was super helpful. Can't remember who helped me at the start, but she set me on the right path and Mary cleaned up my mess at the end.
By Rush F.
Thank you Mary for the super speedy response and mentioning the additional email correspondence option!
By Ashley
Customer service was responsive in minutes. Shazar followed up on the request and kept me informed all the way. A replacement is being ordered but it was a positive experience
By Usman S.
Excellent service and answer all my questions :)
By John