Ryan helped me with precise info.
Ryan helped me with precise info.
By customer
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
Ryan helped me with precise info.
By customer
Ryan was great to work with. He was patient and thorough, and was able to help me modify my order. Great job Ryan👍
By Rodney B.
I needed Help with a Gift Card and utilized the chat functionality and Daisy was great at directing me to the link to purchase. She saved me a bunch of time. Kudos to those types of employees!
By Dorian T.
Ryan provided accurate and prompt answers as well as getting me the additional info i needed
By Thomas M.
Ryan was very helpful and efficient. knowledgeable on his products.
By Regan S.
We were looking in to custom insoles for a first responder. Mary was very helpful in getting us the replacement cost brake down for reorder if we decide to go with Upstep and answering our questions. Have not tried Upstep but so far there customer service is spot on.
By Shelly
Very helpful
By Jerrod L.
Mary Was fantastic, easy, helpful and i apprecaite her support
By Pamela L.