Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
365 reviews
UP2STEPSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Online fashion shoes store
UP2STEP (up2step.com) has 365 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 294 reviews with 5 stars · Clear filters
Very happy with my purchase. The quality is excellent, the packaging was excellent. The shipping and delivery was on time. 100% recommended
By Kalexy Duque Del C.
Response from UP2STEP· Sep 3, 2021
Hello Kalexy, Thank you for your lovely review! We are so fortunate to have members like you who continuously admire our products and services. Have a great day! Best, Up2Step
I had a very amazing experience I had the wrong size I ship it back they ship me the shoes they make it brand new shoes for me absolutely amazing no problem I had to wait a week extra for the other shoe to come anyway I really happy with the company and I will buy again and again
By Sharon B.
Response from UP2STEP· Sep 3, 2021
Hi Sharon, Thank you for your understanding and waiting for our product. We're so glad to hear you're loving your Up2Step pieces. That is what we always aim for, your satisfaction! Best, Up2Step
I have ordered several pairs of beautiful pumps / stilettos and each one had arrived in a reasonable time period, fit true to size (use EU sizing, it’s more accurate) and are beautifully made. The pricing is excellent, very reasonable. I’ve received compliments from total strangers on several of the pairs I’ve worn. I highly recommend Up2Step and will continue shopping on this site from now on!
By michael
Response from UP2STEP· Sep 7, 2021
Hi, Thanks for your great support. All of our product is made with high-quality material and fine craftmanship. And thanks for your order and welcome to our store again in the future :) Any future question, please don't hesitate to contact with us. Thanks agian! Best regards, Customer Service Team from Up2Step
Great shoes, Very comfortable. Great and timely customer service. Keep up the good work.
By Chenai M.
Response from UP2STEP· Sep 7, 2021
Dear Chenai, We are happy we were able to satisfy your needs. Thank you for your feedback which is very valuable to us and allows us to move forward. Please don't hesitate to contact us if you encounter any glitch. We hope to see you again soon at Up2Step. Best Regards,
Amazing service, quick and honest responses regarding my order. Great quality as well. My wife is very happy with her new boots. I will shop here again!
By Derek
Response from UP2STEP· Sep 7, 2021
Hello Derek, Thank you for your lovely review! We are so fortunate to have members like you who continuously admire our products and services. Have a great day! Best, Up2Step
My boots are absolutely gorgeous! When they arrived they were beautifully packaged - very impressive! Customer service was extremely pleasant and all of my questions were answered in a timely manner. I highly recommend! - Sonya C.
By Sonya C.
Response from UP2STEP· Sep 7, 2021
Hi Sonya, Thank you for your lovely review! Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Best, Up2Step
Not only are the products excellent, they are matched by their great customer service. They responded rather quickly to my emails and I was able to track my packages without problems.
By Althea
Response from UP2STEP· Sep 7, 2021
Hello Althea, Thank you for your lovely review! We are so fortunate to have members like you who continuously admire our products and services. Have a great day! Best, Up2Step
My boots were incredible! They arrived within a week for a hens party and I had so many compliments on them. The suede is incredible and soft and the boots so comfortable. 10/10 would recommend
By Meaghan
Response from UP2STEP· Sep 7, 2021
Hi Meaghan, We're so glad to hear you're loving your Up2Step pieces, we look forward to shopping with you again in the future for your next Up2Step 'fit! Best, Up2Step
