Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
365 reviews
UP2STEPSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Online fashion shoes store
UP2STEP (up2step.com) has 365 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 294 reviews with 5 stars · Clear filters
Quality for the price. Nice design. A bit long to arrive, but it is a detail.
By Lolo
Response from UP2STEP· Jul 23, 2026
Hi Lolo, Thank you for your honest and balanced feedback! We're glad you're happy with the quality and design for the price. We also appreciate your patience with the delivery time — we're always working to improve our shipping speed. With warm gratitude, The Up2Step Team
Oggi sono arrivati i 2 sandali con TACCO e plateau ..sono contentissima, sono Molto belli e comodi...Ancora più belli dal vivo,comodi,morbidi e davvero disegn meraviglioso! Grazue davvero❤️🙏🏻 Ho già ordinato anche altro modello di stivaletti...xché sono davvero ben fatti! Grazie e complimenti alla vs azienda👏
By ROBERTA
Response from UP2STEP· Jul 23, 2026
Gentile cliente, grazie di cuore per la sua meravigliosa recensione! Siamo felicissimi che i sandali con tacco e plateau le siano piaciuti così tanto e che li abbia trovati comodi, morbidi e ancora più belli dal vivo. Le sue parole ci riempiono di gioia e ci motivano a fare sempre meglio. Siamo inoltre onorati che abbia già scelto un altro modello di stivaletti: sapere che apprezza la qualità dei nostri prodotti è per noi la più bella delle soddisfazioni. La ringraziamo ancora per la fiducia e per aver dedicato del tempo a condividere la sua esperienza. Con affetto e gratitudine, Il team di Up2Step ❤️👏
I recently ordered a ppair of black knee length boots with 4" heels, in a Size 10 UK. From the start of the order to the eventual delivery of just 12 days, and to the quality, comfort and fit, i Will be ordering again and would recomend this site to especially x-dressing men. Thank u Up2Step.
By Jamie C.
Response from UP2STEP· Jul 23, 2026
Hi Jamie, Thank you so much for sharing your experience! We're absolutely thrilled that your boots arrived in just 12 days and that you're happy with the quality, comfort, and fit. It means a lot to us that you'd recommend our site, and we're honored to have earned your trust. We look forward to serving you again! With warm gratitude, The Up2Step Team
Kende het bedrijf niet, maar met zoveel leuke betaalbare schoenen durfde ik de gok wel aan. Kreeg een email vraag over mijn keus. Je vult in hoeveel cm je voet is, waardoor de 2 schoenen (laarsjes) in 2 maten zijn binnengekomen. En ze zijn leuk. Krijg de hele dag complimenteren, want de door mij gekocht schoenen zijn leuk apart. Levertijd 2 weken, was het zeker waard.
By Bestelling uit A.
Response from UP2STEP· Jul 23, 2026
Beste klant, Hartelijk dank voor uw prachtige en gedetailleerde review! Wat fijn om te lezen dat u de gok heeft gewaagd en zo tevreden bent over uw keuze. We zijn blij dat het maatadvies op basis van uw voetlengte goed heeft gewerkt en dat de laarsjes in twee maten zijn geleverd, zodat u de beste pasvorm kon kiezen. Het is geweldig om te horen dat u de hele dag complimenten krijgt — dat is precies waar wij het voor doen! En dat de levertijd van twee weken het wachten waard was, maakt ons extra blij. Nogmaals dank voor uw vertrouwen en voor het delen van uw ervaring. We hopen u snel weer te mogen verwelkomen! Met vriendelijke groet, Het Up2Step Team
I ordered the shoes for my granddaughter Bianca. I am so pleased with them and the style. Most of all, Bianca absolutely loves the shoes and can’t wait until Prom night!!! Thank you UP2STEP!!!
By J&S S.
Response from UP2STEP· Jul 23, 2026
Hello, Thank you so much for choosing Up2Step for such a special occasion! We're delighted that Bianca loves her shoes and that they're adding to the excitement for prom night. Knowing we could be part of such a memorable moment truly warms our hearts. We hope she has a wonderful time and we'd love to help you again in the future! With warm gratitude, The Up2Step Team
I've bought twice from this company. Ship times are somewhat long but so worth the wait. The first pair fit perfect, very comfy and very well made. The 2nd pair was too small and they exchanged them for a larger size. Customer service was awesome and dealt with the exchange in a timely order.
By Lori F.
Response from UP2STEP· Jul 23, 2026
Hi Lori, Thank you for being a repeat customer — we truly appreciate your trust in us! We're so glad your first pair fit perfectly and that our team was able to help with the exchange for the second pair. Knowing that you found our customer service awesome and timely really encourages us to keep improving. We're grateful for your patience with shipping and can't wait to serve you again! With warm gratitude, The Up2Step Team
Let me start by saying that aside from their boots being beautiful, this 5-star review is All About Their AMAZING Customer Service! Our experience of how they handled a very real problem has set them on a strata FAR above the average Chinese company with whom we have ever interacted. Several months ago we made a purchase of two pairs of boots and at that time learned that the Chinese system of measurements for shoes is NOT the same as European measurements. The two pairs arrived and because of the Chinese shoe size system being off by one size compared to the same number in the European system, the shoes were too big. We contacted Up2Step expecting the usual run-around, or to be blown off with a "tough luck" message, or to be told "oh we will replace them IF you spent $$$ shipping them back to us at a cost more than you paid for the shoes" (that happened to us with a different Chinese shoe maker, a scammer known as "miseyes"). But that is NOT AT ALL what happened with Up2Step, and what did happen has now made us a lifelong Fan of Up2Step. In short, they took full responsibility for the error, and given that we thereafter accepted the difference in Chinese vs European shoe sizes for future orders, they offered us - No Joke - a COMPLETE REPLACEMENT of both pairs of boots in the correct size (adjusted for the Chinese size) .... FOR FREE!!! They shipped us two new pairs of identical boots, adjusted to be one size smaller, that fit just right, At No Charge.... not even postage! The way they handled this made our jaws drop at actually finding a company in China with Real Integrity, Real Honesty, and Real Accountability. That is just far too rare these days, and Up2Step lived up to every word. We will absolutely be buying from Up2Step again, now of course with the proper knowledge of the Chinese vs European shoe size adjustment (short version - go down one size compared to Euro). They made it clear the free replacement was a one-shot deal, and we accept that as we have learned to make the size adjustment for future orders. But honestly, just finding a Chinese company like this ANYWHERE with this much integrity was an Absolute Breath Of Fresh Air!! It was amongst the BEST and FINEST business practices of ANY company out of China that we have ever dealt with, and they made the entire process pleasant and easy. The short version here is that we wish ALL Chinese companies showed the kind of customer care and integrity that Up2Step showed us. They made us (the customer) feel heard and respected. This is how ALL businesses should behave. Kudos to Up2Step. 5 out 5 stars without reservation.
By AJ
Response from UP2STEP· Jul 23, 2026
Hello, Thank you from the bottom of our hearts for such an incredibly kind and detailed review. We are truly moved by your words and deeply honored that you took the time to share your experience so openly and thoughtfully. At Up2Step, we believe that great products are only half the story — the other half is trust, honesty, and genuine care for the people who choose to shop with us. When we realized there was a sizing misunderstanding, we knew we had to make it right — not just because it was the right thing to do, but because we truly value our customers and the relationship we build with each one. Your appreciation for our efforts means more to us than you may know. It’s customers like you who remind us why we love what we do, and why integrity and accountability will always be at the heart of our brand. We are so happy that the replacements fit perfectly and that you now feel confident shopping with us again. Thank you for your trust, your understanding, and your beautiful words. We will continue to do our best to live up to the standard you’ve so kindly described. We can’t wait to welcome you back for your next pair! With endless gratitude, The Up2Step Team
Perfect service . My shoes came a bit too small and I contacted the company initially for a return due to size . Customer service was amazing and prompt and offered not 1 but 2 solutions to choose from , both of which benefits the customer . I will definitely purchase again .
By Shernaine R.
Response from UP2STEP· Jul 23, 2026
Hi Shernaine, Thank you for your wonderful feedback! We're so happy that our team was able to assist you promptly and offer solutions that worked for you. It means a lot to know that you felt supported and valued throughout the process. We're honored that you'd consider purchasing from us again, and we look forward to serving you even better next time! With warm gratitude, The Up2Step Team
