UP2STEPReviews of up2step.com

1201 Orange Street, Suite 600, Wilmingto, Delaware

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The Fair Hearing score

4.3/ 5

Great

365 reviews

UP2STEP4.3Great

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About UP2STEP

Online fashion shoes store

UP2STEP (up2step.com) has 365 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.

Also known as: up2step.com
Website: up2step.com
Category: Clothing & Underwear
Location: Wilmingto, Delaware
Listed on The Fair Hearing: 2026

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Aug 25, 2024

Black Patent Leather Pointed Platform Stiletto

I recently purchased the Black Patent Leather Pointed Toe Platform Stiletto Heels from UP2STEP, and I am extremely pleased with my experience. Communication from Buji was excellent, customer service was very helpful, offering precise advice on foot measurements since the shoes are custom made. I initially had some doubts, as I hadn't heard of the brand before and the website looked a bit outdated, but after speaking with Buji, I felt reassured. I expressed I needed prompt delivery. To my surprise, the shoes were made, shipped, and received within just 8 days! The heels arrived well packaged, and I was delighted to find a pair of sturdy, well made heels inside. The quality is exceptional, especially for the price, and the fit is perfect. As someone with a small shoe size, it's often difficult to find a good variety of options, so I'm thrilled to have discovered this company. The only minor flaw was a small amount of visible glue residue, but overall, the craftsmanship is impressive. I definitely would consider purchasing more shoes from UP2STEP in the future for different occasions. Would highly recommend for those who want shoes for special occasions but have a smaller shoe size.

By FZ

Response from UP2STEP· Sep 12, 2024

Hello, We are thrilled to hear that you are extremely pleased with your purchase of the Heels from UP2STEP and that you had a positive experience with our company. We're glad that you received your shoes within just 8 days and found them well packaged and in excellent condition. We're also delighted to hear that the quality of our shoes exceeded your expectations and that you appreciated the variety of our options for smaller shoe sizes. We apologize for the minor flaw of visible glue residue, but we're glad that it did not affect your overall satisfaction. We're thrilled that you're considering purchasing more shoes from UP2STEP in the future for different occasions and we look forward to serving you again. Thank you for your recommendation and we're happy that you were able to find shoes for special occasions. Once again, thank you for choosing UP2STEP. We're happy to have you as one of our satisfied customers. Best, Up2Step

UP2STEP reviews

Showing 294 reviews with 5 stars · Clear filters

Sep 2, 2024
Shoes are just what I wanted
Shoes are just what I wanted. They even emailed me to check the size.
By Jenni C.
Response from UP2STEP· Sep 12, 2024
Hi Jenni, Thank you for your positive review of your recent purchase from UP2STEP. We're thrilled to hear that the shoes you received are exactly what you wanted and met your expectations. We're glad to hear that you appreciated our efforts to ensure that you received the correct size by emailing you to confirm. We take pride in providing excellent customer service and we're always happy to help our customers find the perfect fit. Thank you for choosing UP2STEP. We hope to have the opportunity to serve you again in the future. Best regards, Up2Step
Aug 31, 2024
Je recommande
Les chaussures sont arrivées vite, à la bonne taille et vraiment je suis ravie de la qualité ! Je vais les porter pour mon mariage ! Je recommande cette marque, en plus, leur service client est très réactif, ils ont répondu à ma demande en 24h.
By Carole
Response from UP2STEP· Sep 12, 2024
Bonjour, Nous sommes ravis d'apprendre que vous avez reçu vos chaussures rapidement et qu'elles vous vont parfaitement. Nous sommes également heureux que vous soyez satisfait(e) de la qualité de nos chaussures et que vous ayez décidé de les porter pour votre mariage. Nous sommes convaincus qu'elles seront parfaites pour cette occasion spéciale. Nous sommes toujours là pour aider nos clients à trouver les meilleures chaussures pour leurs besoins et nous sommes heureux que nous ayons pu répondre à votre demande en 24 heures. Nous vous remercions de votre recommandation de notre marque et nous sommes impatients de vous servir de nouveau à l'avenir. Nous espérons que vous profiterez pleinement de vos chaussures pour votre mariage et que vous passerez une journée inoubliable. Cordialement, Up2Step
Aug 31, 2024
GREAT
Excellent products at a REALLY great price. arrived quickly and packaged well
By Debra H.
Response from UP2STEP· Sep 12, 2024
Hi Debra, Thank you for taking the time to leave a positive review. We're glad that your order arrived quickly and was packaged well. We understand the importance of ensuring that our customers receive their orders in a timely and secure manner, and we're happy to hear that we met your expectations in this regard. Thank you again for your kind words and for choosing UP2STEP. We hope to have the opportunity to serve you again in the future. Best, Up2Step
Aug 25, 2024
Black Patent Leather Pointed Platform Stiletto
I recently purchased the Black Patent Leather Pointed Toe Platform Stiletto Heels from UP2STEP, and I am extremely pleased with my experience. Communication from Buji was excellent, customer service was very helpful, offering precise advice on foot measurements since the shoes are custom made. I initially had some doubts, as I hadn't heard of the brand before and the website looked a bit outdated, but after speaking with Buji, I felt reassured. I expressed I needed prompt delivery. To my surprise, the shoes were made, shipped, and received within just 8 days! The heels arrived well packaged, and I was delighted to find a pair of sturdy, well made heels inside. The quality is exceptional, especially for the price, and the fit is perfect. As someone with a small shoe size, it's often difficult to find a good variety of options, so I'm thrilled to have discovered this company. The only minor flaw was a small amount of visible glue residue, but overall, the craftsmanship is impressive. I definitely would consider purchasing more shoes from UP2STEP in the future for different occasions. Would highly recommend for those who want shoes for special occasions but have a smaller shoe size.
By FZ
Response from UP2STEP· Sep 12, 2024
Hello, We are thrilled to hear that you are extremely pleased with your purchase of the Heels from UP2STEP and that you had a positive experience with our company. We're glad that you received your shoes within just 8 days and found them well packaged and in excellent condition. We're also delighted to hear that the quality of our shoes exceeded your expectations and that you appreciated the variety of our options for smaller shoe sizes. We apologize for the minor flaw of visible glue residue, but we're glad that it did not affect your overall satisfaction. We're thrilled that you're considering purchasing more shoes from UP2STEP in the future for different occasions and we look forward to serving you again. Thank you for your recommendation and we're happy that you were able to find shoes for special occasions. Once again, thank you for choosing UP2STEP. We're happy to have you as one of our satisfied customers. Best, Up2Step
Aug 21, 2024
Absolutely great boots
Absolutely great boots. Very very nice quality although it is PU it is not recognizable. Super comfy. Great deal!
By Christina J.
Response from UP2STEP· Aug 23, 2024
Hi Christina, Thanks for lefting the good feedback. We always offer good product & service to satisfy customer's expectation. Any future question, please don't hesitate to contact with us. Have a great day! Best, Up2Step
Aug 10, 2024
Satisfied
First I only saw the ad on Facebook, about one shoes which looked perfect for my wedding. The price was affordable but I was a bit afraid of the quality to order online. I had to wait a bit more because of the lack of material, but it completely worth it!!! The shoes are beautiful and the quality is awesome. The first pair what I ordered, turned out is big, so I texted them immediately, that if I order a new one how long it should take to arrives. I received the response quite soon, first they asked couple of pictures of the shoes on my feet, to check how much bigger it is. After they offered that they will send a new shoes as soon as possible, free of charge. Honestly I didn’t think, that it will be free of charge, I expected that after I have to send back the bigger shoes, but I they told me I can keep both! So now I have 2 pairs of a beautiful, good quality high-heels shoes. I cannot be more thankful! Buji is a professional at customer service, her kindness helped a lot.
By Nikolett R.
Response from UP2STEP· Aug 16, 2024
Hi Nikolett, Thanks for posting the great feedback. We always offer good product & service to satisfy customer's expectation. Any future question, please don't hesitate to contact with us. Have a great day! Best, Up2Step
Aug 2, 2024
Larger sizes
Larger sizes, elegant shoes. Reasonable shipping time and good price and quality.
By Narelle S.
Response from UP2STEP· Aug 16, 2024
Hi Narelle, Thanks so much for your 5 stars. Glad to hear that you're satisfied with our service. We always try to provide perfect product as far as we can. Hope you enjoy our service and products. Thanks again! Best, Up2Step
Aug 1, 2024
Site de confiance
Site de confiance. Le support est réactif. J'ai reçu toutes mes commandes. Ils adaptent la taille selon leurs expériences de retour. Les chaussures sont de qualité et très jolies. Vraiment satisfaite
By Dahlia V.
Response from UP2STEP· Aug 16, 2024
Bonjour, Merci pour votre charmant retour ! Nous sommes très chanceux d'avoir des membres comme vous qui admirent continuellement nos produits et services. Nous sommes heureux d'avoir pu satisfaire vos besoins. Merci encore pour votre retour qui nous est très précieux et nous permet d'avancer :) N'hésitez pas à nous contacter si vous rencontrez un problème. Sincèrement, Up2Step

UP2STEPReviews of up2step.com

Rating distribution

What customers rate

About UP2STEP

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UP2STEPReviews of up2step.com

Rating distribution

What customers rate

UP2STEP reviews

Shoes are just what I wanted

Je recommande

GREAT

Black Patent Leather Pointed Platform Stiletto

Absolutely great boots

Satisfied

Larger sizes

Site de confiance

About UP2STEP

More in Clothing & Underwear, Delaware

Tuneink

giftsvibe.com

Radiant Art

Arklavo

UP2STEP reviews

Shoes are just what I wanted

Je recommande

GREAT

Black Patent Leather Pointed Platform Stiletto

Absolutely great boots

Satisfied

Larger sizes

Site de confiance