Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
321 reviews
UNREAL MobileSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It starts with our name: Unreal—Unreal savings, Unreal coverage, and Unreal freedom from everything you hate about Big Wireless.Big Wireless is still up to the same old tricks: luring you in with introductory offers, confusing you with sneaky fees, and locking you in for years.Unreal Mobile is for the new, the now, the unapologetically you. The free thinkers who are tired of getting too little and paying too much. Do you want to hand over your hard-earned dollars to a mobile phone company? Didn’t think so. Unreal Mobile customers save $600 or more each year on their cell phone plans.With straightforward plans, simple contracts, and reliable coverage, Unreal Mobile doesn’t just flip the script on traditional wireless. It lights it on fire. As one of our customers said, “you’re so on point it’s unreal.” Yeah. That’s kind of our thing.Here’s the Deal:● Unreal Savings: Save big on upgrades, no contract necessary.● Unreal Coverage: Get nationwide talk, text, and premium 5G data starting at just$15/month.●Unreal Freedom: Easily switch online in minutes.Our Chief Brand Officer, Iggy Azalea, puts it best:"Unreal Mobile isn’t just a phone plan—it’s a movement. No contracts, no junk fees, no BS. This is for unreal creatures like you."So why wait another day? Ditch Big Wireless and join the movement. Unreal puts you first. Pickyour plan now at www.UnrealMobile.com. Unreal Mobile. For Unreal Creatures.
UNREAL Mobile (unrealmobile.com) has 321 customer reviews on The Fair Hearing, with an average rating of 2.8 out of 5.
Showing 14 reviews with 2 stars · Clear filters
The service had been fine but it was cut off 2 days after the bill was paid for "technical difficulties". we haven't gotten any responses at all via email and can't talk to anyone in customer support. we may just cancel this service so wet can actuate use the phone!
By Randy B.
We switched to unreal when it was a new business and had no problems until recently. I called hoping to switch my number over to a new phone-but after getting the run around for an hour on their customer service number I was ready to give up. I called back three more times and heard nothing but their automated machine, until eventually I was connected to a person (who proceeded to immediately hang up on me). I'm convinced their customer service office has dwindled to a singular overworked and apathetic man in a swivel chair. Will unfortunately be switching soon, I love the price but I can't risk repeating this!
By sarah K.
If you want perfection you will probably be disappointed, but if you want savings, especially for a child's phone, this is great! It was very easy to set up. Sometimes texts seem to be delayed and sometimes the phone call quality is a bit shaky, but overall, for the price, it cannot be beat. Very happy with the service! UPDATE - Unlimited text is limited to 5000. Unlimited talk is limited as well. Text deducts from data. Unfortunately, this was too good to be true. Only good for very limited use. Canceled and moved to Mint Mobile.
By Joshua M.
They just ELIMINATED the included "services" and jacked up the price by $2.99 (30%) with a "service fee" that supposedly covers fraud and billing costs (on something you are paying for a month ahead of time - so where's the fraud coming in?) If you ask about it they just respond (by e-mail) that they "changed their terms of service" and you can cancel if you want. Here are the posted off to the side (ZERO e-mail communication about changes - and why would I be logging in regularly to check on messages off to the side of my account page?!) I haven't even been using up the 1GB of data, so what are they complaining about? If they try that again it will be off to using unlimited from Sprint. . . . ----- 3/13/19 12:23 PM To continue to offer the lowest priced unlimited plans, encryption and privacy features are no longer included in your bundled plan. Both services can be added to your plan anytime for a nominal fee. ----- 4/25/19 3:40 PM We've recently updated your subscription. Please review billing section for details ----- (The billing page says this) UNREAL MOBILE Administrative Fee Admin fee helps defray costs related fraud prevention, customer support and payment processing ----- Notice how there is NOTHING in the notice (which is just visible online and NOTHING like a notice about change of terms was sent by e-mail) about even the amount of the change. Just "go look at your bill now" and see what wonders we charged you with. A REAL bunch of LOSERS. . . .
By JEFFREY
The bank's text messages aren't received, and it has been very difficult to communicate with customer service.
By Ilse Omaira Medina C.
Easy to activate bringing my own multiple-carrier iPhone purchased directly from Apple. Pricing is simple. Great value! Porting my number has been an absolute nightmare - so far seven days without any service or resolution! UPDATE 09/28/2018 After eleven days of no service, this issue was finally resolved. Everything is now working as expected.
By Larry
Response from UNREAL Mobile· Oct 2, 2018
This is not what we like to hear! We will reach out to you privately to follow up on your porting request.
