UNIXSurplusReviews of unixsurplus.com

Experienced Sales staff and broad selection of products was great. It did take a little while to ship the server I ordered and at $65 isn't cheap, but I understand that the server had to be configured and tested before being shipped. On future orders I will expect a 3 day lag in preparation and shipping.

I have been buying hardware from Unix Surplus for a long time now, and I am happy with the prices and the service. They always have what I need

prompt shipment, and good support by sales dept.

These folks know how to package hard drives well and securely. 0 drives arrived DOA. Customer service in regards to price matching their eBay shop for a bulk order was A+ as well. My only complaint is that it took a week for them to ship my order. Sure amazon has spoiled us all with fast shipping but c'mon 3 days tops Unix Surplus for an order that does not involve a whole server build (s) and testing. I ordered on an early Monday morning and the order shipped until Friday. According to the testing verification stickers on them, they were all tested on the same day so it does not appear that testing the drives is the culprit to this delay. Overall however, a definite positive experience and will definitely return for more.

In testing the X9SRL-F, I thought the motherboard had bad PCIe slots. Unfortunately, I was not able to test every slot until after the 30 day return period. Still, I opened an RMA to see what could be done. There was no response, not even to say that the 30-day period had passed. This was caused by a misconfiguration of their website that sent the RMA request to the wrong place. For this, they get dinged one star. But, the motherboard was actually functional, which I determined after I got another X9SRL-F that showed the same symptoms. It turns out there is a very subtle bug which is only exposed if you: 1. Have more than 2 PCIe cards installed. 2. At least one of the PCIe cards is fairly modern (like an NVMe adapter) compared to the motherboard. 3. Got unlucky with the reset of the CMOS. #3 is the key, where if you clear the CMOS, the default for Active State Power Management (ASPM) is "Disabled", but sometimes it doesn't quite take, and it is enabled, even though it shows as not. With ASPM enabled, the other two parts of the bug work together to make the motherboard extremely unreliable, and the slots farthest from the power supply (the x4 slots) are the most affected. The workaround for the bug is to enable ASPM, save and reset, then manually disable it and save and reset, which causes the setting to correctly disabled. I don't fault UNIXSurplus for not hitting this extremely rare bug when they test, plus it still doesn't mean the motherboard is truly bad.

They didn't have the items we paid for in stock, but called us to get approval to provide another of a different brand. This process took several days and then the item was shipped. This process took far longer than expected. Therefore, minus one star for time of purchase to actually receiving the item being several days longer than expected. However, once the hardware was installed, it worked perfectly. Overall, happy with the product received and would buy from them again, provided we didn't the need something asap.

I keep coming back because prices are reasonable for their equipment. Mostly, the description of the product is accurate. However, one time I received a server that had a HBA card with a bad port. They made it right by sending out a replacement card. Also, they gave me a system with the correct amount of RAM. But when I tried to add more RAM sticks to it, it didn't work because one of the motherboard slots was dead. It ended up being ok because I put the new DIMMs in a non-standard slot, which worked. But just know that what the equipment is rated for in the posting may be its limit. Upgrading beyond that is not supported and the company will not automatically provide the results of their own internal test reports.