Universal Windows DirectReviews of universalwindowsdirect.com

I had a good experience with the sales person. They provided a lot of information new and valuable. But the wait between signing to have them completed and the actual time they scheduled for completion racked my brain and had my anxiety through the roof. The window's are made to order and created for your specific window, or that was what I was told. The windows are a good product, but I would like to experience them through a Wisconsin winter to make a thorough evaluation. The installers were great and got the work done quickly. They checked in frequently and made sure to keep me in the know. Overall pretty darn good.

The guys that installed were great. Very hard workers and very knowledgeable. They put in long days and made sure we were happy

The crew worked hard, and windows looked very nice at end of installation, Iwas disappointed with the large gaps there was around the new windows, but while watching them they seemed to do a good job of sealing up any gaps the windows had, overall for now I believe the windows will do the job of keeping warm,and cool air in the home, cosmeticly the windows look much better than the original windows.

Ordered the windows. Look great. Wish I would have ordered the other window to complete my room with new windows. Took a little long to get but they came in and were installed within that week. The installers were professional and did the job so quickly. Cleaned up the messes. The caulk job was pretty good just needed a touch up in some corners. My windows are beautiful.

The crew was polite, careful about their work and cleaned up afterwards. My only "complaint" is that I don't like the window stickers that came on the new windows. They are extremely difficult to remove, they come off in shreds, and I'm going to have to take a razor blade to scrape them off.

Overall, I was satisfied with my windows. I had 25 windows replaced and installed. So here's some positives: 1. On time scheduled work. 2. Workers showed professionalism. 3. Work completed quickly in 2days! Things to improve: 1. Need to give customers heads up.to prep the work by telling them to take any blinds or curtains out or any furnitures. The workers told us day of the project we needed to take all 18 blinds and curtains down. 2. The workers need more floor covers or blankets to cover carpets and wood floors when working inside the house. They had some of our carpets covered but not all the areas where they were working. 3. Please check to see if all old windows parts or any wood from the frames that were cut or taken out be all picked up. I had to pick up few small metals pieces and wood chips and other parts that were fully not cleaned up. Also it would be nice to vacuum any old wood chips or dusts from all the work after windows were installed. Overall, the guys who installed my windows were friendly, hard working, and did good work.

They where nice and quick. Did really great. Could work on cleaning up more.

Windows are nice, the price was great and our installer was AMAZING, but it is very irritating that windows showed up with a hard to get off sticky sticker on them, and the company says it’s up to the buyer to remove. For the money we paid it sucks to have to deal with sticker residue on our beautiful new windows. As a bust mom I haven’t had time to get the stickers off and they just look terrible. Service would be better if installers were encouraged to remove these stickers.