Universal Windows DirectReviews of universalwindowsdirect.com

They provided a beautiful door, but it arrived and was installed late. Communication was poor and non existent. Trim was wrong color and screen door was wrong, opening from the wrong side. They did our windows during covid and the experience was okay. This was awful, however.

All the negative reviews you read are true. Our salesman Ricky was not only a liar, he was incompetent as well. We received a quote to have every window replaced in our house. We specifically asked how they counted the bay windows with 3 small windows on top and Ricky told us it was counted as one window. Installation came and went and they did not replace the 3 small windows we specifically asked about. We got in contact with Jason, the area sales manager and told him about the issue. He told us it would normally be $3,600 but if we gave them a 5 star review they would offer us the employee pricing of $3,000. Insulting. These windows are small (please see photo) and $3,000 seems outrageous, especially when it was their mistake. We had other issues with the company before this, lied to about when financing would start, hour late for the measuring appointment after my wife left work early to work with their schedule etc… they are also very unresponsive. Do yourself a favor and stay away from this company.

Set up an appointment for estimate at a booth at a fair. They never showed or called. I called them and they said they had nothing in their system even though they asked for both my wife's and my phone numbers and my Email. ??. They asked if we wanted to try again. No Thankyou.

Poor quality of work. Not on time. Gutters were not secure and workers left without saying anything.

I have ordered 4 windows total. Two are already installed, and my remaining two windows are still to be delivered. The problems began whenever we discovered that all four windows were not manufactured correctly; however, two were already installed before the mistake was caught. Universal and I agreed to postpone installing the remaining two windows until the "sashes" were replaced and that the sashes would need to be replaced in the installed windows as well. A service technician came out and replaced the two sashes in the installed windows, which I have no problems with as they are now. There are three problems I'm having now, the timeline of my contract, acquiring the remaining two windows with the "old" sashes in addition to the replaced "new" sashes, and the remaining balance Mike Tucker has verbally agreed to. Whenever I first signed my payment contract with Universal Windows, I chose to pay off the balance within one year with no interest. The end of that contract is coming up in a couple months and Universal has not provided me with the service they have promised. I need my remaining two windows (with the new sashes installed and the old sashes on the side) delivered to my home. Not installed, but strictly delivered. I've tried to have this arranged numerous times, but they never arrive and after a phone call with Mike Tucker on 4/20/2023, he is insisting that I am not entitled to the remaining two old sashes whenever I was already promised by Mike H that I am. In November of 2022, I've expressed my concerns to Mike Tucker with the state of the project and how I'm disappointed with everything. He agreed to fixing all window sashes, delivering my remaining two windows without installation, and has agreed that if I cut all ties with Universal by removing their warranty, then my grand total would be $2000. Since I've already paid $1000 upfront, my remaining balance would be $1000. After the phone call on 4/20/23, he has denied all financial claims. Who can I speak to that is trustworthy within to company to come to a resolution? I cannot speak to Mike Tucker because I do not trust him to be an honest person.

We had a roof installed just over four years ago and shortly thereafter, we noticed shingles were loose and came off the roof and were having leaks where the cedar wood on house went directly into the roof. They came out and replaced the loose shingles and put a single nail in every shingle that was missing! Poorly executed! They took pictures of the wood and told me because the wood is old it is the reason for the leaks. Hmm..I think we all know wood shrinks as it gets older and that is why flashing is used to circumvent any water that falls into the corners where this goes into the roof. They have insisted the roof was installed correctly and won't honor my warranty. Universal Window claims it is my problem. So, my question is why wasn't this made known to us when the roof was installed? Do you want to know why? The installers were not English and at the time, Universal Windows had no contractor in the Fort Wayne, IN area so they installed the roof illegally!; the contractor they now have now in Fort Wayne wants nothing to do with it because he didn't install the roof! The last appointment he made with me he never showed! We have had nothing but poor service from Universal Windows from the start! I wouldn't recommend them at all! They do a lousy job and will not honor their warranty! I am not asking for the world, I am simply asking they fix the leaks and if that means putting an entire roof on correctly then so be it! I'm sorry to say it but this company sucks!! Steven Wellman Actually date for roof installation was July of 2016

Absolutely do NOT recommend this company. We need a replacement window due to a fire. I spoke with a rep on November16-she told me she was ordering the window. In January I spoke with a different rep who emailed me both a copy of my “order” as well as a “ETA” on delivery of my window. I just spoke with a rep who informed me my window was never ordered, and it would be an additional 18-22 weeks. When I questioned the rep I spoke with today about representatives from this company providing misleading information about my window being reordered, she became very rude, and hung up on me. I will be contacting corporate.

Ordered 18 Windows, 9 of which closed on their own like a guillotine. They said they'd order replacement valences to fix. One window was completely replaced. When they installed the windows they leaned ladders against my vinyl siding without covering the ends of the ladder, so the ladder broke through the siding in 6 places. They said they'd match the siding and repair. Sealant around the windows was less than average. The windows themselves allow heat in the spring to come in like crazy. Not what the salesperson showed. They've been out here seven times so far, and each person that says they are going to return my call after they follow up on something has failed to do so and the next person has no idea what is going on from the last person. This week I had an appointment to finish everything with an 8-10 appointment time. They showed up at 12:00, didn't speak or understand english again, so they sat in their truck till 12:30 till their boss (UWD uses 3rd party contractors) arrived that spoke english. He had them replace the one window, promised a callback by the end of the day, He never called back. Now, when I call UWD customer service, which I did multiple days and left multiple messages, all I get is a recording to leave a message. Very poor customer service.