Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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384 reviews
Universal Windows DirectSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and provide our customers with only the highest levels of sales, service, and support. We think our company's history speaks to this goal and to the power of what we can accomplish by never settling.
Universal Windows Direct (universalwindowsdirect.com) has 384 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
Showing 249 reviews with 5 stars · Clear filters
Chase was very thorough in assessing our issue. He showed understanding and concern. Thank you!
By Cindy W.
Response from Universal Windows Direct· Jul 11, 2024
Hello, Cindy! Thank you for this amazing feedback on your experience with us at Universal Windows Direct! We are so happy to hear that Chase provided you with a great experience. Please don't hesitate to reach out if you need anything!
Ben Drake and his team were fantastic. They got the job done in 3.5 hours. They cleaned up after themselves. They were all very professional.
By Dan C.
Response from Universal Windows Direct· Jul 11, 2024
Hello, Dan! Thank you for this amazing feedback on your experience with us at Universal Windows Direct! We are so happy to hear that Ben provided you with a great experience. Please don't hesitate to reach out if you need anything!
Jim H was on-time, efficient and very personable. He was thorough with his measurements and explanations. I would highly recommend.
By Lori Z.
Response from Universal Windows Direct· Jul 11, 2024
Hello, Lori! Thank you for this amazing feedback on your experience with us at Universal Windows Direct! We are so happy to hear that Jim provided you with a great experience. Please don't hesitate to reach out if you need anything!
I had a great experience from start to finish. The sales person was professional, the communication was excellent, my windows arrived earlier than projected and the installation team was first rate. I highly recommend Universal Windows Direct-Milwaukee
By Susan D.
Response from Universal Windows Direct· Jul 10, 2024
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
Jim Harget was very nice & pleasant. This is the second time he had been in my home
By Karen B.
Response from Universal Windows Direct· Jul 10, 2024
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
Jim H was very punctual, nice and very attentive. He had great attention to detail and gave me peace of mind with his knowledge about windows. I’m looking forward to having my new windows installed.
By Jon
Response from Universal Windows Direct· Jul 10, 2024
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
Mike The technician came out this morning on my service call on my new windows survey the situation of the windows made a few calls into the office. Got a few ideas. They came up with a solution made all the adjustments that were needed and on the sliders of the windows. They are working great. Very efficient
By ALBERT L.
Response from Universal Windows Direct· Jul 9, 2024
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs.
Good morning, Chase was prompt and delightful. It makes it much less stressful when you communicating with someone who is extremely calm and polite, you’re blessed to have him. He showed me the upstairs sash needs to be pushed up in order for it to have something to grab and lock. He did look at the kitchen casement windows and said that they can pop during temperature changes and not to worry unless it gets absolutely out of hand. He was going to bring up the Channel on the kitchen window it looks a mess. So if you could get back with me and assist us with that, that would be great! It doesn’t look right. So if you guys could maybe handle that that would be great. Thank you. !
By CV
Response from Universal Windows Direct· Jul 8, 2024
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. Please reach out to us directly at [email protected] so that we can resolve the issue.
